FCC Consumer Complaints – 17 December 2022
Introduction
The Federal Communications Commission recorded 397 consumer complaints on Saturday, 17 December 2022 relating to telecommunications services, complaint volume fell from 618 complaints the day before. Complaints were reported across 41 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 397
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (115)
- Most reported state/territory
- California (60)
Where the complaints came from
A total of 397 complaints were recorded on 17 December 2022, with reports originating from 298 cities in 41 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 60 | 15.1% |
| New York | 39 | 9.8% |
| Florida | 33 | 8.3% |
| Texas | 22 | 5.5% |
| Arizona | 17 | 4.3% |
| Illinois | 15 | 3.8% |
| Pennsylvania | 15 | 3.8% |
| Michigan | 14 | 3.5% |
| New Jersey | 13 | 3.3% |
| Washington | 13 | 3.3% |
| Other states and territories | 154 | 38.8% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone was the most reported category, with 228 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 228 | 57.4% |
| Internet | 109 | 27.5% |
| TV | 51 | 12.8% |
| Radio | 7 | 1.8% |
| Request for Dispute Assistance | 2 | 0.5% |
Phone complaints
228 complaints were recorded in this category, representing 57.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 115 | 50.4% |
| Billing | 31 | 13.6% |
| Equipment | 29 | 12.7% |
| Availability (including rural call completion) | 26 | 11.4% |
| Number Portability (keeping your number if you change providers) | 9 | 3.9% |
| Privacy | 5 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.8% |
| Interference (including signal jammers) | 4 | 1.8% |
| Slamming (change of your carrier without permission) | 4 | 1.8% |
| Junk Faxes | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
109 complaints were recorded in this category, representing 27.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 41 | 37.6% |
| Billing | 40 | 36.7% |
| Speed | 14 | 12.8% |
| Interference | 7 | 6.4% |
| Privacy | 5 | 4.6% |
| Equipment | 2 | 1.8% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
51 complaints were recorded in this category, representing 12.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 31.4% |
| Loud Commercials | 13 | 25.5% |
| Availability | 11 | 21.6% |
| Indecency | 7 | 13.7% |
| Equipment | 2 | 3.9% |
| Interference | 1 | 2.0% |
| Privacy | 1 | 2.0% |
The remaining complaints in this category were spread across several issues, including Billing, Loud Commercials and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.