FCC Consumer Complaints – 18 December 2022
Introduction
On Sunday, 18 December 2022, 286 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 397 complaints recorded the previous day. Complaints were reported across 43 states and territories, with Texas slightly ahead of the other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 286
- States & territories reporting
- 43
- Most common issue
- Billing (72)
- Most reported state/territory
- Texas (34)
Where the complaints came from
On 18 December 2022, the 286 complaints recorded by the Federal Communications Commission were reported from 233 cities across 43 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 34 | 11.9% |
| California | 27 | 9.4% |
| Florida | 20 | 7.0% |
| New York | 17 | 5.9% |
| Georgia | 11 | 3.8% |
| Illinois | 11 | 3.8% |
| Michigan | 11 | 3.8% |
| North Carolina | 11 | 3.8% |
| Pennsylvania | 11 | 3.8% |
| Virginia | 9 | 3.1% |
| Other states and territories | 122 | 42.7% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 150 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 150 | 52.4% |
| Internet | 87 | 30.4% |
| TV | 33 | 11.5% |
| Radio | 10 | 3.5% |
| Accessibility | 3 | 1.0% |
| Request for Dispute Assistance | 2 | 0.7% |
| Emergency | 1 | 0.3% |
Phone complaints
150 complaints were recorded in this category, representing 52.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 48 | 32.0% |
| Billing | 36 | 24.0% |
| Availability (including rural call completion) | 29 | 19.3% |
| Equipment | 13 | 8.7% |
| Number Portability (keeping your number if you change providers) | 13 | 8.7% |
| Interference (including signal jammers) | 5 | 3.3% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.7% |
| Privacy | 1 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
87 complaints were recorded in this category, representing 30.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 30 | 34.5% |
| Billing | 30 | 34.5% |
| Speed | 14 | 16.1% |
| Interference | 10 | 11.5% |
| Privacy | 2 | 2.3% |
| Equipment | 1 | 1.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
33 complaints were recorded in this category, representing 11.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 10 | 30.3% |
| Availability | 6 | 18.2% |
| Billing | 6 | 18.2% |
| Indecency | 4 | 12.1% |
| Equipment | 3 | 9.1% |
| Interference | 3 | 9.1% |
| Privacy | 1 | 3.0% |
Complaints in this category covered a range of issues, including Loud Commercials, Availability and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.