FCC Consumer Complaints – 19 December 2022
Introduction
On 19 December 2022, the Federal Communications Commission recorded 612 consumer complaints relating to telecommunications services, this was higher than the 286 complaints recorded the day before. The complaints came from 48 states and territories, with Florida reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 612
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (168)
- Most reported state/territory
- Florida (57)
Where the complaints came from
Reports recorded on 19 December 2022 show 612 complaints originating from 475 cities across 48 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 57 | 9.3% |
| California | 49 | 8.0% |
| New York | 37 | 6.0% |
| Texas | 37 | 6.0% |
| North Carolina | 31 | 5.1% |
| Virginia | 26 | 4.2% |
| Pennsylvania | 24 | 3.9% |
| Ohio | 22 | 3.6% |
| Georgia | 21 | 3.4% |
| Illinois | 20 | 3.3% |
| Other states and territories | 285 | 46.6% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 358 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 358 | 58.5% |
| Internet | 196 | 32.0% |
| TV | 37 | 6.0% |
| Radio | 11 | 1.8% |
| Accessibility | 7 | 1.1% |
| Emergency | 2 | 0.3% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
358 complaints were recorded in this category, representing 58.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 168 | 46.9% |
| Billing | 61 | 17.0% |
| Availability (including rural call completion) | 46 | 12.8% |
| Equipment | 36 | 10.1% |
| Number Portability (keeping your number if you change providers) | 20 | 5.6% |
| Interference (including signal jammers) | 9 | 2.5% |
| Privacy | 9 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.7% |
| Junk Faxes | 2 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
196 complaints were recorded in this category, representing 32.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 78 | 39.8% |
| Availability | 76 | 38.8% |
| Speed | 24 | 12.2% |
| Equipment | 7 | 3.6% |
| Interference | 7 | 3.6% |
| Privacy | 4 | 2.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
37 complaints were recorded in this category, representing 6.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 11 | 29.7% |
| Availability | 10 | 27.0% |
| Loud Commercials | 9 | 24.3% |
| Indecency | 4 | 10.8% |
| Equipment | 1 | 2.7% |
| Interference | 1 | 2.7% |
| Privacy | 1 | 2.7% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.