FCC Consumer Complaints – 21 December 2022
Introduction
On 21 December 2022, 638 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 706 complaints recorded the day before. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 638
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (221)
- Most reported state/territory
- California (67)
Where the complaints came from
On 21 December 2022, the 638 complaints recorded by the Federal Communications Commission were reported from 471 cities across 47 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 67 | 10.5% |
| Florida | 65 | 10.2% |
| Texas | 55 | 8.6% |
| New York | 50 | 7.8% |
| Illinois | 29 | 4.5% |
| Ohio | 29 | 4.5% |
| Michigan | 26 | 4.1% |
| Pennsylvania | 21 | 3.3% |
| Virginia | 21 | 3.3% |
| Arizona | 20 | 3.1% |
| Other states and territories | 254 | 39.8% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 416 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 416 | 65.2% |
| Internet | 167 | 26.2% |
| TV | 38 | 6.0% |
| Radio | 12 | 1.9% |
| Accessibility | 3 | 0.5% |
| Emergency | 2 | 0.3% |
Phone complaints
416 complaints were recorded in this category, representing 65.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 221 | 53.1% |
| Availability (including rural call completion) | 52 | 12.5% |
| Billing | 49 | 11.8% |
| Number Portability (keeping your number if you change providers) | 37 | 8.9% |
| Equipment | 26 | 6.3% |
| Cramming (unauthorized charges on your phone bill) | 10 | 2.4% |
| Privacy | 10 | 2.4% |
| Interference (including signal jammers) | 7 | 1.7% |
| Junk Faxes | 3 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Number Portability (keeping your number if you change providers).
Internet complaints
167 complaints were recorded in this category, representing 26.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 67 | 40.1% |
| Availability | 55 | 32.9% |
| Equipment | 12 | 7.2% |
| Interference | 12 | 7.2% |
| Speed | 12 | 7.2% |
| Privacy | 9 | 5.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
38 complaints were recorded in this category, representing 6.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 55.3% |
| Availability | 8 | 21.1% |
| Equipment | 4 | 10.5% |
| Loud Commercials | 3 | 7.9% |
| Interference | 1 | 2.6% |
| Privacy | 1 | 2.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.