FCC Consumer Complaints – 22 December 2022
Introduction
A total of 641 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 22 December 2022, complaint volume increased from 638 complaints the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 641
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (227)
- Most reported state/territory
- California (72)
Where the complaints came from
A total of 641 complaints were recorded on 22 December 2022, with reports originating from 463 cities in 49 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 72 | 11.2% |
| Florida | 53 | 8.3% |
| New York | 44 | 6.9% |
| Texas | 40 | 6.2% |
| Virginia | 27 | 4.2% |
| North Carolina | 26 | 4.1% |
| Ohio | 26 | 4.1% |
| Colorado | 23 | 3.6% |
| Illinois | 21 | 3.3% |
| New Jersey | 21 | 3.3% |
| Other states and territories | 287 | 44.8% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 387 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 387 | 60.4% |
| Internet | 208 | 32.4% |
| TV | 34 | 5.3% |
| Radio | 8 | 1.2% |
| Emergency | 2 | 0.3% |
| Accessibility | 1 | 0.2% |
| Broadband Story | 1 | 0.2% |
Phone complaints
387 complaints were recorded in this category, representing 60.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 227 | 58.7% |
| Billing | 58 | 15.0% |
| Availability (including rural call completion) | 40 | 10.3% |
| Equipment | 25 | 6.5% |
| Number Portability (keeping your number if you change providers) | 21 | 5.4% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.8% |
| Privacy | 4 | 1.0% |
| Interference (including signal jammers) | 3 | 0.8% |
| Junk Faxes | 1 | 0.3% |
| Rural Call Completion | 1 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
208 complaints were recorded in this category, representing 32.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 87 | 41.8% |
| Billing | 67 | 32.2% |
| Interference | 25 | 12.0% |
| Speed | 13 | 6.3% |
| Privacy | 10 | 4.8% |
| Equipment | 6 | 2.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
34 complaints were recorded in this category, representing 5.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 47.1% |
| Loud Commercials | 6 | 17.6% |
| Availability | 5 | 14.7% |
| Equipment | 3 | 8.8% |
| Indecency | 3 | 8.8% |
| Interference | 1 | 2.9% |
The largest share of complaints in this category related to Billing and Loud Commercials, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.