FCC Consumer Complaints – 23 December 2022
Introduction
A total of 512 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 23 December 2022, complaint volume fell from 641 complaints the previous day. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 512
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (155)
- Most reported state/territory
- California (62)
Where the complaints came from
On 23 December 2022, the 512 complaints recorded by the Federal Communications Commission were reported from 387 cities across 49 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 62 | 12.1% |
| Texas | 38 | 7.4% |
| Florida | 36 | 7.0% |
| New York | 33 | 6.4% |
| Illinois | 26 | 5.1% |
| Pennsylvania | 22 | 4.3% |
| Arkansas | 18 | 3.5% |
| Arizona | 16 | 3.1% |
| Tennessee | 16 | 3.1% |
| Massachusetts | 15 | 2.9% |
| Other states and territories | 230 | 44.9% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 306 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 306 | 59.8% |
| Internet | 149 | 29.1% |
| TV | 37 | 7.2% |
| Radio | 13 | 2.5% |
| Accessibility | 4 | 0.8% |
| Request for Dispute Assistance | 2 | 0.4% |
| Emergency | 1 | 0.2% |
Phone complaints
306 complaints were recorded in this category, representing 59.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 155 | 50.7% |
| Billing | 58 | 19.0% |
| Availability (including rural call completion) | 38 | 12.4% |
| Equipment | 21 | 6.9% |
| Number Portability (keeping your number if you change providers) | 13 | 4.2% |
| Privacy | 11 | 3.6% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.3% |
| Interference (including signal jammers) | 3 | 1.0% |
| Slamming (change of your carrier without permission) | 2 | 0.7% |
| Junk Faxes | 1 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
149 complaints were recorded in this category, representing 29.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 65 | 43.6% |
| Billing | 38 | 25.5% |
| Interference | 26 | 17.4% |
| Speed | 8 | 5.4% |
| Equipment | 7 | 4.7% |
| Privacy | 5 | 3.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
37 complaints were recorded in this category, representing 7.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 13 | 35.1% |
| Billing | 11 | 29.7% |
| Loud Commercials | 6 | 16.2% |
| Indecency | 5 | 13.5% |
| Equipment | 1 | 2.7% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.