FCC Consumer Complaints – 24 December 2022
Introduction
On 24 December 2022, the Federal Communications Commission recorded 208 consumer complaints relating to telecommunications services, this was lower than the 512 complaints recorded the day before. The complaints came from 43 states and territories, with Texas reporting a modestly higher count than the other locations. Complaints relating to Availability were marginally higher than for other issue types.
Key statistics
- Total complaints
- 208
- States & territories reporting
- 43
- Most common issue
- Availability (47)
- Most reported state/territory
- Texas (21)
Where the complaints came from
Across 177 cities in 43 states and territories, a total of 208 complaints were recorded on 24 December 2022. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 21 | 10.1% |
| California | 16 | 7.7% |
| Florida | 13 | 6.3% |
| New York | 12 | 5.8% |
| Michigan | 9 | 4.3% |
| Georgia | 8 | 3.8% |
| North Carolina | 8 | 3.8% |
| Pennsylvania | 8 | 3.8% |
| Tennessee | 8 | 3.8% |
| Washington | 8 | 3.8% |
| Other states and territories | 96 | 46.2% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Internet was the most reported category, with 85 complaints. This was followed by Phone, which accounted for 85 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Internet | 85 | 40.9% |
| Phone | 85 | 40.9% |
| TV | 27 | 13.0% |
| Radio | 7 | 3.4% |
| Accessibility | 2 | 1.0% |
| Emergency | 1 | 0.5% |
| Request for Dispute Assistance | 1 | 0.5% |
Internet complaints
85 complaints were recorded in this category, representing 40.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 41 | 48.2% |
| Billing | 21 | 24.7% |
| Speed | 11 | 12.9% |
| Equipment | 4 | 4.7% |
| Interference | 4 | 4.7% |
| Privacy | 4 | 4.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Phone complaints
85 complaints were recorded in this category, representing 40.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 35 | 41.2% |
| Availability (including rural call completion) | 17 | 20.0% |
| Billing | 13 | 15.3% |
| Equipment | 4 | 4.7% |
| Number Portability (keeping your number if you change providers) | 4 | 4.7% |
| Privacy | 4 | 4.7% |
| Cramming (unauthorized charges on your phone bill) | 3 | 3.5% |
| Interference (including signal jammers) | 3 | 3.5% |
| Slamming (change of your carrier without permission) | 2 | 2.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
TV complaints
27 complaints were recorded in this category, representing 13.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 8 | 29.6% |
| Availability | 6 | 22.2% |
| Billing | 6 | 22.2% |
| Indecency | 5 | 18.5% |
| Equipment | 2 | 7.4% |
The remaining complaints in this category were spread across several issues, including Loud Commercials, Availability and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.