FCC Consumer Complaints – 25 December 2022
Introduction
On 25 December 2022, the Federal Communications Commission recorded 176 consumer complaints relating to telecommunications services, complaint volume fell from 208 complaints the previous day. The complaints came from 37 states and territories, with California reporting a modestly higher count than the other locations. No single issue type accounted for a clearly higher number of complaints.
Key statistics
- Total complaints
- 176
- States & territories reporting
- 37
- Most reported state/territory
- California (18)
Where the complaints came from
The 176 complaints recorded on 25 December 2022 originated from 156 cities across 37 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 18 | 10.2% |
| New York | 16 | 9.1% |
| Florida | 12 | 6.8% |
| North Carolina | 11 | 6.3% |
| Texas | 11 | 6.3% |
| Pennsylvania | 10 | 5.7% |
| Michigan | 8 | 4.5% |
| Virginia | 8 | 4.5% |
| Georgia | 7 | 4.0% |
| Washington | 7 | 4.0% |
| Other states and territories | 68 | 38.6% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 89 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 89 | 50.6% |
| Internet | 64 | 36.4% |
| TV | 14 | 8.0% |
| Radio | 6 | 3.4% |
| Accessibility | 2 | 1.1% |
| Request for Dispute Assistance | 1 | 0.6% |
Phone complaints
89 complaints were recorded in this category, representing 50.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 30 | 33.7% |
| Billing | 16 | 18.0% |
| Equipment | 11 | 12.4% |
| Availability (including rural call completion) | 8 | 9.0% |
| Number Portability (keeping your number if you change providers) | 8 | 9.0% |
| Interference (including signal jammers) | 7 | 7.9% |
| Privacy | 5 | 5.6% |
| Cramming (unauthorized charges on your phone bill) | 4 | 4.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
64 complaints were recorded in this category, representing 36.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 25 | 39.1% |
| Billing | 14 | 21.9% |
| Speed | 12 | 18.8% |
| Interference | 7 | 10.9% |
| Equipment | 3 | 4.7% |
| Privacy | 3 | 4.7% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.