FCC Consumer Complaints – 26 December 2022
Introduction
On 26 December 2022, the Federal Communications Commission recorded 331 consumer complaints relating to telecommunications services, this was higher than the 176 complaints recorded the previous day. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 331
- States & territories reporting
- 49
- Most common issue
- Billing (89)
- Most reported state/territory
- California (43)
Where the complaints came from
A total of 331 complaints were recorded on 26 December 2022, with reports originating from 285 cities in 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 43 | 13.0% |
| Florida | 24 | 7.3% |
| New York | 19 | 5.7% |
| Georgia | 16 | 4.8% |
| Ohio | 16 | 4.8% |
| Texas | 16 | 4.8% |
| Alabama | 15 | 4.5% |
| Washington | 12 | 3.6% |
| Michigan | 11 | 3.3% |
| Pennsylvania | 11 | 3.3% |
| Other states and territories | 147 | 44.4% |
Location highlight
Complaints in California were reported across 34 cities, the widest spread observed on this date.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 166 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 166 | 50.2% |
| Internet | 124 | 37.5% |
| TV | 31 | 9.4% |
| Radio | 5 | 1.5% |
| Accessibility | 2 | 0.6% |
| Emergency | 2 | 0.6% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
166 complaints were recorded in this category, representing 50.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 68 | 41.0% |
| Billing | 31 | 18.7% |
| Availability (including rural call completion) | 21 | 12.7% |
| Equipment | 21 | 12.7% |
| Number Portability (keeping your number if you change providers) | 12 | 7.2% |
| Privacy | 8 | 4.8% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.4% |
| Interference (including signal jammers) | 1 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
124 complaints were recorded in this category, representing 37.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 33.1% |
| Availability | 37 | 29.8% |
| Interference | 18 | 14.5% |
| Speed | 15 | 12.1% |
| Privacy | 7 | 5.6% |
| Equipment | 6 | 4.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
31 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 54.8% |
| Availability | 6 | 19.4% |
| Loud Commercials | 5 | 16.1% |
| Privacy | 2 | 6.5% |
| Interference | 1 | 3.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.