FCC Consumer Complaints – 27 December 2022
Introduction
On Tuesday, 27 December 2022, 619 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 331 complaints the day before. Complaints were reported across 47 states and territories, with New York slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 619
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (157)
- Most reported state/territory
- New York (53)
Where the complaints came from
Reports recorded on 27 December 2022 show 619 complaints originating from 487 cities across 47 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| New York | 53 | 8.6% |
| California | 44 | 7.1% |
| Florida | 41 | 6.6% |
| Texas | 41 | 6.6% |
| Ohio | 36 | 5.8% |
| Illinois | 35 | 5.7% |
| Pennsylvania | 26 | 4.2% |
| Washington | 22 | 3.6% |
| Indiana | 19 | 3.1% |
| Michigan | 18 | 2.9% |
| Other states and territories | 282 | 45.6% |
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 357 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 357 | 57.7% |
| Internet | 203 | 32.8% |
| TV | 40 | 6.5% |
| Radio | 12 | 1.9% |
| Request for Dispute Assistance | 3 | 0.5% |
| Accessibility | 2 | 0.3% |
| Broadband Story | 1 | 0.2% |
| Emergency | 1 | 0.2% |
Phone complaints
357 complaints were recorded in this category, representing 57.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 157 | 44.0% |
| Billing | 70 | 19.6% |
| Availability (including rural call completion) | 47 | 13.2% |
| Equipment | 36 | 10.1% |
| Number Portability (keeping your number if you change providers) | 18 | 5.0% |
| Interference (including signal jammers) | 11 | 3.1% |
| Privacy | 8 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.4% |
| Slamming (change of your carrier without permission) | 4 | 1.1% |
| Junk Faxes | 1 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
203 complaints were recorded in this category, representing 32.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 84 | 41.4% |
| Billing | 61 | 30.0% |
| Speed | 22 | 10.8% |
| Privacy | 13 | 6.4% |
| Equipment | 12 | 5.9% |
| Interference | 11 | 5.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
40 complaints were recorded in this category, representing 6.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 45.0% |
| Availability | 16 | 40.0% |
| Loud Commercials | 4 | 10.0% |
| Indecency | 1 | 2.5% |
| Privacy | 1 | 2.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.