FCC Consumer Complaints – 28 December 2022
Introduction
The Federal Communications Commission recorded 666 consumer complaints on 28 December 2022 relating to telecommunications services, this represented an increase from the 619 complaints recorded the day before. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 666
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (178)
- Most reported state/territory
- California (64)
Where the complaints came from
Across 494 cities in 49 states and territories, a total of 666 complaints were recorded on 28 December 2022. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 64 | 9.6% |
| Florida | 54 | 8.1% |
| Texas | 52 | 7.8% |
| New York | 51 | 7.7% |
| Georgia | 27 | 4.1% |
| Pennsylvania | 26 | 3.9% |
| North Carolina | 25 | 3.8% |
| Illinois | 23 | 3.5% |
| Michigan | 22 | 3.3% |
| Washington | 20 | 3.0% |
| Other states and territories | 302 | 45.3% |
Location highlight
California had the widest distribution of complaints, with reports originating from 55 different cities.
What the complaints were about
The complaints recorded on this date fell into 8 different complaint categories. Phone was the most reported category, with 389 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 389 | 58.4% |
| Internet | 209 | 31.4% |
| TV | 45 | 6.8% |
| Accessibility | 10 | 1.5% |
| Radio | 9 | 1.4% |
| Emergency | 2 | 0.3% |
| Broadband Story | 1 | 0.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
389 complaints were recorded in this category, representing 58.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 178 | 45.8% |
| Billing | 77 | 19.8% |
| Availability (including rural call completion) | 52 | 13.4% |
| Equipment | 33 | 8.5% |
| Number Portability (keeping your number if you change providers) | 18 | 4.6% |
| Privacy | 12 | 3.1% |
| Interference (including signal jammers) | 8 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.8% |
| Slamming (change of your carrier without permission) | 4 | 1.0% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
209 complaints were recorded in this category, representing 31.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 73 | 34.9% |
| Availability | 67 | 32.1% |
| Equipment | 21 | 10.0% |
| Interference | 17 | 8.1% |
| Speed | 16 | 7.7% |
| Privacy | 15 | 7.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
45 complaints were recorded in this category, representing 6.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 57.8% |
| Availability | 9 | 20.0% |
| Loud Commercials | 5 | 11.1% |
| Equipment | 4 | 8.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.