FCC Consumer Complaints – 29 December 2022
Introduction
The Federal Communications Commission recorded 690 consumer complaints on 29 December 2022 relating to telecommunications services, this was higher than the 666 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 690
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (234)
- Most reported state/territory
- California (92)
Where the complaints came from
The 690 complaints recorded on 29 December 2022 were submitted from 506 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 92 | 13.3% |
| New York | 50 | 7.2% |
| Texas | 48 | 7.0% |
| Florida | 46 | 6.7% |
| Illinois | 38 | 5.5% |
| North Carolina | 30 | 4.3% |
| Pennsylvania | 29 | 4.2% |
| Ohio | 26 | 3.8% |
| Arizona | 20 | 2.9% |
| Maryland | 20 | 2.9% |
| Other states and territories | 291 | 42.2% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 444 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 444 | 64.3% |
| Internet | 191 | 27.7% |
| TV | 39 | 5.7% |
| Radio | 9 | 1.3% |
| Emergency | 3 | 0.4% |
| Accessibility | 2 | 0.3% |
| Request for Dispute Assistance | 2 | 0.3% |
Phone complaints
444 complaints were recorded in this category, representing 64.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 234 | 52.7% |
| Billing | 82 | 18.5% |
| Availability (including rural call completion) | 47 | 10.6% |
| Equipment | 37 | 8.3% |
| Number Portability (keeping your number if you change providers) | 20 | 4.5% |
| Privacy | 12 | 2.7% |
| Interference (including signal jammers) | 5 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.9% |
| Junk Faxes | 1 | 0.2% |
| Rural Call Completion | 1 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
191 complaints were recorded in this category, representing 27.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 75 | 39.3% |
| Billing | 66 | 34.6% |
| Speed | 22 | 11.5% |
| Interference | 14 | 7.3% |
| Equipment | 9 | 4.7% |
| Privacy | 5 | 2.6% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
39 complaints were recorded in this category, representing 5.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 53.8% |
| Availability | 9 | 23.1% |
| Loud Commercials | 7 | 17.9% |
| Indecency | 2 | 5.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.