FCC Consumer Complaints – 30 December 2022
Introduction
The Federal Communications Commission recorded 613 consumer complaints on 30 December 2022 relating to telecommunications services, this was lower than the 690 complaints recorded the day before. Reports were received from 51 states and territories, with New York recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 613
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (195)
- Most reported state/territory
- New York (84)
Where the complaints came from
Reports recorded on 30 December 2022 show 613 complaints originating from 439 cities across 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| New York | 84 | 13.7% |
| California | 61 | 10.0% |
| Florida | 42 | 6.9% |
| North Carolina | 30 | 4.9% |
| Texas | 29 | 4.7% |
| Pennsylvania | 28 | 4.6% |
| Georgia | 26 | 4.2% |
| Illinois | 23 | 3.8% |
| Arizona | 19 | 3.1% |
| Ohio | 18 | 2.9% |
| Other states and territories | 253 | 41.3% |
Location highlight
California had the widest distribution of complaints, with reports originating from 45 different cities.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 389 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 389 | 63.5% |
| Internet | 181 | 29.5% |
| TV | 29 | 4.7% |
| Radio | 9 | 1.5% |
| Accessibility | 2 | 0.3% |
| Emergency | 2 | 0.3% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
389 complaints were recorded in this category, representing 63.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 195 | 50.1% |
| Billing | 62 | 15.9% |
| Availability (including rural call completion) | 53 | 13.6% |
| Equipment | 40 | 10.3% |
| Number Portability (keeping your number if you change providers) | 15 | 3.9% |
| Cramming (unauthorized charges on your phone bill) | 9 | 2.3% |
| Privacy | 8 | 2.1% |
| Interference (including signal jammers) | 3 | 0.8% |
| Junk Faxes | 3 | 0.8% |
| Rural Call Completion | 1 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
181 complaints were recorded in this category, representing 29.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 78 | 43.1% |
| Billing | 63 | 34.8% |
| Speed | 15 | 8.3% |
| Interference | 10 | 5.5% |
| Privacy | 9 | 5.0% |
| Equipment | 6 | 3.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.