FCC Consumer Complaints – 31 December 2022
Introduction
A total of 340 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 31 December 2022, complaint volume fell from 613 complaints the day before. Reports were received from 43 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 340
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (78)
- Most reported state/territory
- California (40)
Where the complaints came from
The 340 complaints recorded on 31 December 2022 were submitted from 280 cities across 43 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 40 | 11.8% |
| Texas | 29 | 8.5% |
| Florida | 26 | 7.6% |
| New York | 24 | 7.1% |
| Illinois | 19 | 5.6% |
| Pennsylvania | 15 | 4.4% |
| Ohio | 14 | 4.1% |
| Virginia | 13 | 3.8% |
| Louisiana | 12 | 3.5% |
| Michigan | 12 | 3.5% |
| Other states and territories | 136 | 40.0% |
Location highlight
California had the widest distribution of complaints, with reports originating from 33 different cities.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 191 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 191 | 56.2% |
| Internet | 112 | 32.9% |
| TV | 28 | 8.2% |
| Emergency | 4 | 1.2% |
| Radio | 4 | 1.2% |
| Accessibility | 1 | 0.3% |
Phone complaints
191 complaints were recorded in this category, representing 56.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 78 | 40.8% |
| Availability (including rural call completion) | 29 | 15.2% |
| Equipment | 26 | 13.6% |
| Billing | 23 | 12.0% |
| Number Portability (keeping your number if you change providers) | 21 | 11.0% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.1% |
| Interference (including signal jammers) | 4 | 2.1% |
| Junk Faxes | 4 | 2.1% |
| Privacy | 2 | 1.0% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Equipment and Billing.
Internet complaints
112 complaints were recorded in this category, representing 32.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 40 | 35.7% |
| Billing | 39 | 34.8% |
| Speed | 15 | 13.4% |
| Interference | 8 | 7.1% |
| Equipment | 6 | 5.4% |
| Privacy | 4 | 3.6% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.