FCC Consumer Complaints – 1 January 2023
Introduction
The Federal Communications Commission recorded 249 consumer complaints on 1 January 2023 relating to telecommunications services, this represented a decline from the 340 complaints recorded the previous day. Reports were received from 43 states and territories, with California recording slightly more complaints than other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 249
- States & territories reporting
- 43
- Most common issue
- Billing (58)
- Most reported state/territory
- California (25)
Where the complaints came from
The 249 complaints recorded on 1 January 2023 originated from 208 cities across 43 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 25 | 10.0% |
| Florida | 22 | 8.8% |
| Pennsylvania | 19 | 7.6% |
| Georgia | 14 | 5.6% |
| Texas | 14 | 5.6% |
| Illinois | 13 | 5.2% |
| New Jersey | 12 | 4.8% |
| New York | 12 | 4.8% |
| Michigan | 10 | 4.0% |
| Wisconsin | 10 | 4.0% |
| Other states and territories | 98 | 39.4% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 112 reports. This was followed by Internet, which accounted for 104 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 112 | 45.0% |
| Internet | 104 | 41.8% |
| TV | 22 | 8.8% |
| Radio | 7 | 2.8% |
| Emergency | 2 | 0.8% |
| Accessibility | 1 | 0.4% |
| Request for Dispute Assistance | 1 | 0.4% |
Phone complaints
112 complaints were recorded in this category, representing 45.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 35 | 31.3% |
| Billing | 22 | 19.6% |
| Availability (including rural call completion) | 17 | 15.2% |
| Equipment | 17 | 15.2% |
| Number Portability (keeping your number if you change providers) | 8 | 7.1% |
| Privacy | 5 | 4.5% |
| Slamming (change of your carrier without permission) | 4 | 3.6% |
| Cramming (unauthorized charges on your phone bill) | 3 | 2.7% |
| Interference (including signal jammers) | 1 | 0.9% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
104 complaints were recorded in this category, representing 41.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 39 | 37.5% |
| Billing | 31 | 29.8% |
| Interference | 16 | 15.4% |
| Privacy | 8 | 7.7% |
| Speed | 7 | 6.7% |
| Equipment | 3 | 2.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.