FCC Consumer Complaints – 2 January 2023
Introduction
A total of 504 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 2 January 2023, this was higher than the 249 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 504
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (152)
- Most reported state/territory
- California (60)
Where the complaints came from
On 2 January 2023, the 504 complaints recorded by the Federal Communications Commission were reported from 410 cities across 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 60 | 11.9% |
| Florida | 42 | 8.3% |
| New York | 38 | 7.5% |
| Texas | 34 | 6.7% |
| North Carolina | 24 | 4.8% |
| Georgia | 19 | 3.8% |
| Ohio | 19 | 3.8% |
| Illinois | 15 | 3.0% |
| Michigan | 14 | 2.8% |
| New Jersey | 14 | 2.8% |
| Other states and territories | 225 | 44.6% |
Location highlight
California had the widest distribution of complaints, with reports originating from 50 different cities.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 315 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 315 | 62.5% |
| Internet | 143 | 28.4% |
| TV | 32 | 6.3% |
| Radio | 10 | 2.0% |
| Emergency | 2 | 0.4% |
| Accessibility | 1 | 0.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
315 complaints were recorded in this category, representing 62.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 152 | 48.3% |
| Billing | 56 | 17.8% |
| Availability (including rural call completion) | 40 | 12.7% |
| Equipment | 26 | 8.3% |
| Number Portability (keeping your number if you change providers) | 19 | 6.0% |
| Cramming (unauthorized charges on your phone bill) | 9 | 2.9% |
| Privacy | 7 | 2.2% |
| Interference (including signal jammers) | 4 | 1.3% |
| Slamming (change of your carrier without permission) | 2 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
143 complaints were recorded in this category, representing 28.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 58 | 40.6% |
| Billing | 54 | 37.8% |
| Equipment | 12 | 8.4% |
| Speed | 9 | 6.3% |
| Interference | 5 | 3.5% |
| Privacy | 5 | 3.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
32 complaints were recorded in this category, representing 6.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 10 | 31.3% |
| Availability | 8 | 25.0% |
| Indecency | 8 | 25.0% |
| Loud Commercials | 3 | 9.4% |
| Equipment | 2 | 6.3% |
| Interference | 1 | 3.1% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.