FCC Consumer Complaints – 3 January 2023
Introduction
On Tuesday, 3 January 2023, 689 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 504 complaints the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 689
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (194)
- Most reported state/territory
- California (107)
Where the complaints came from
On 3 January 2023, the 689 complaints recorded by the Federal Communications Commission were reported from 506 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 107 | 15.5% |
| Texas | 54 | 7.8% |
| New York | 49 | 7.1% |
| Florida | 39 | 5.7% |
| North Carolina | 29 | 4.2% |
| Illinois | 28 | 4.1% |
| Pennsylvania | 26 | 3.8% |
| Georgia | 21 | 3.0% |
| Michigan | 20 | 2.9% |
| Ohio | 20 | 2.9% |
| Other states and territories | 295 | 42.8% |
What the complaints were about
The complaints recorded on this date were spread across 8 complaint categories. Phone was the most reported category, with 426 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 426 | 61.8% |
| Internet | 185 | 26.9% |
| TV | 52 | 7.5% |
| Radio | 11 | 1.6% |
| Emergency | 7 | 1.0% |
| Accessibility | 6 | 0.9% |
| Broadband Story | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
426 complaints were recorded in this category, representing 61.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 194 | 45.5% |
| Billing | 73 | 17.1% |
| Availability (including rural call completion) | 69 | 16.2% |
| Equipment | 41 | 9.6% |
| Number Portability (keeping your number if you change providers) | 17 | 4.0% |
| Junk Faxes | 8 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.6% |
| Privacy | 7 | 1.6% |
| Rural Call Completion | 5 | 1.2% |
| Slamming (change of your carrier without permission) | 3 | 0.7% |
| Interference (including signal jammers) | 2 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
185 complaints were recorded in this category, representing 26.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 77 | 41.6% |
| Billing | 63 | 34.1% |
| Equipment | 16 | 8.6% |
| Privacy | 12 | 6.5% |
| Speed | 11 | 5.9% |
| Interference | 6 | 3.2% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
52 complaints were recorded in this category, representing 7.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 48.1% |
| Availability | 15 | 28.8% |
| Loud Commercials | 6 | 11.5% |
| Indecency | 4 | 7.7% |
| Equipment | 1 | 1.9% |
| Interference | 1 | 1.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.