FCC Consumer Complaints – 8 January 2023
Introduction
A total of 369 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 8 January 2023, this represented a decline from the 453 complaints recorded the previous day. Complaints were reported across 46 states and territories, with Missouri slightly ahead of the other locations. Complaints relating to Availability were marginally higher than for other issue types.
Key statistics
- Total complaints
- 369
- States & territories reporting
- 46
- Most common issue
- Availability (86)
- Most reported state/territory
- Missouri (42)
Where the complaints came from
Across 310 cities in 46 states and territories, a total of 369 complaints were recorded on 8 January 2023. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Missouri | 42 | 11.4% |
| California | 38 | 10.3% |
| Texas | 31 | 8.4% |
| New York | 18 | 4.9% |
| Illinois | 17 | 4.6% |
| Florida | 14 | 3.8% |
| North Carolina | 14 | 3.8% |
| Arizona | 13 | 3.5% |
| Louisiana | 12 | 3.3% |
| Pennsylvania | 12 | 3.3% |
| Other states and territories | 158 | 42.8% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone was the most reported category, with 177 complaints. This was followed by Internet, which accounted for 147 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 177 | 48.0% |
| Internet | 147 | 39.8% |
| TV | 30 | 8.1% |
| Radio | 14 | 3.8% |
| Accessibility | 1 | 0.3% |
Phone complaints
177 complaints were recorded in this category, representing 48.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 59 | 33.3% |
| Availability (including rural call completion) | 37 | 20.9% |
| Billing | 36 | 20.3% |
| Equipment | 21 | 11.9% |
| Number Portability (keeping your number if you change providers) | 8 | 4.5% |
| Privacy | 6 | 3.4% |
| Interference (including signal jammers) | 5 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.7% |
| Junk Faxes | 1 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
147 complaints were recorded in this category, representing 39.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 71 | 48.3% |
| Billing | 34 | 23.1% |
| Speed | 18 | 12.2% |
| Interference | 11 | 7.5% |
| Equipment | 7 | 4.8% |
| Privacy | 6 | 4.1% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
30 complaints were recorded in this category, representing 8.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 10 | 33.3% |
| Billing | 7 | 23.3% |
| Loud Commercials | 6 | 20.0% |
| Indecency | 5 | 16.7% |
| Equipment | 2 | 6.7% |
The remaining complaints in this category were spread across several issues, including Availability, Billing and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.