FCC Consumer Complaints – 9 January 2023
Introduction
On Monday, 9 January 2023, 839 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 369 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 839
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (254)
- Most reported state/territory
- California (87)
Where the complaints came from
Reports recorded on 9 January 2023 show 839 complaints originating from 626 cities across 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 87 | 10.4% |
| Texas | 66 | 7.9% |
| Missouri | 53 | 6.3% |
| New York | 53 | 6.3% |
| Florida | 46 | 5.5% |
| Georgia | 34 | 4.1% |
| Ohio | 33 | 3.9% |
| Pennsylvania | 33 | 3.9% |
| Illinois | 28 | 3.3% |
| Washington | 27 | 3.2% |
| Other states and territories | 377 | 44.9% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 492 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 492 | 58.6% |
| Internet | 265 | 31.6% |
| TV | 57 | 6.8% |
| Radio | 15 | 1.8% |
| Emergency | 6 | 0.7% |
| Request for Dispute Assistance | 3 | 0.4% |
| Accessibility | 1 | 0.1% |
Phone complaints
492 complaints were recorded in this category, representing 58.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 254 | 51.6% |
| Availability (including rural call completion) | 72 | 14.6% |
| Billing | 54 | 11.0% |
| Equipment | 50 | 10.2% |
| Number Portability (keeping your number if you change providers) | 26 | 5.3% |
| Privacy | 11 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.6% |
| Interference (including signal jammers) | 5 | 1.0% |
| Junk Faxes | 5 | 1.0% |
| Slamming (change of your carrier without permission) | 5 | 1.0% |
| Rural Call Completion | 2 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
265 complaints were recorded in this category, representing 31.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 104 | 39.2% |
| Billing | 88 | 33.2% |
| Speed | 28 | 10.6% |
| Equipment | 20 | 7.5% |
| Interference | 17 | 6.4% |
| Privacy | 8 | 3.0% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
57 complaints were recorded in this category, representing 6.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 17 | 29.8% |
| Billing | 17 | 29.8% |
| Loud Commercials | 6 | 10.5% |
| Interference | 5 | 8.8% |
| Indecency | 4 | 7.0% |
| Privacy | 4 | 7.0% |
| Equipment | 3 | 5.3% |
The remaining complaints in this category were spread across several issues, including Availability, Billing and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.