FCC Consumer Complaints – 10 January 2023
Introduction
On Tuesday, 10 January 2023, the Federal Communications Commission recorded 854 consumer complaints relating to telecommunications services, this was higher than the 839 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 854
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (305)
- Most reported state/territory
- California (94)
Where the complaints came from
Across 603 cities in 50 states and territories, a total of 854 complaints were recorded on 10 January 2023. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 94 | 11.0% |
| Florida | 67 | 7.8% |
| New York | 58 | 6.8% |
| Texas | 52 | 6.1% |
| Michigan | 47 | 5.5% |
| Pennsylvania | 35 | 4.1% |
| Illinois | 32 | 3.7% |
| Maryland | 31 | 3.6% |
| Virginia | 31 | 3.6% |
| Georgia | 29 | 3.4% |
| Other states and territories | 377 | 44.1% |
What the complaints were about
The complaints recorded on this date were spread across 8 complaint categories. The largest number of complaints fell within Phone, which accounted for 553 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 553 | 64.8% |
| Internet | 225 | 26.3% |
| TV | 55 | 6.4% |
| Radio | 10 | 1.2% |
| Accessibility | 5 | 0.6% |
| Broadband Story | 3 | 0.4% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
553 complaints were recorded in this category, representing 64.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 305 | 55.2% |
| Billing | 77 | 13.9% |
| Equipment | 51 | 9.2% |
| Availability (including rural call completion) | 45 | 8.1% |
| Number Portability (keeping your number if you change providers) | 35 | 6.3% |
| Junk Faxes | 12 | 2.2% |
| Privacy | 12 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.1% |
| Interference (including signal jammers) | 6 | 1.1% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
| Rural Call Completion | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
225 complaints were recorded in this category, representing 26.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 88 | 39.1% |
| Billing | 68 | 30.2% |
| Speed | 29 | 12.9% |
| Equipment | 16 | 7.1% |
| Interference | 13 | 5.8% |
| Privacy | 11 | 4.9% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
55 complaints were recorded in this category, representing 6.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 47.3% |
| Availability | 11 | 20.0% |
| Loud Commercials | 7 | 12.7% |
| Equipment | 5 | 9.1% |
| Indecency | 4 | 7.3% |
| Interference | 1 | 1.8% |
| Privacy | 1 | 1.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.