FCC Consumer Complaints – 11 January 2023
Introduction
On 11 January 2023, 909 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 854 complaints the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 909
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (339)
- Most reported state/territory
- California (99)
Where the complaints came from
The 909 complaints recorded on 11 January 2023 originated from 649 cities across 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 99 | 10.9% |
| New York | 60 | 6.6% |
| Texas | 57 | 6.3% |
| Florida | 55 | 6.1% |
| Ohio | 39 | 4.3% |
| Pennsylvania | 38 | 4.2% |
| Illinois | 37 | 4.1% |
| Georgia | 35 | 3.9% |
| Michigan | 34 | 3.7% |
| North Carolina | 32 | 3.5% |
| Other states and territories | 423 | 46.5% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 612 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 612 | 67.3% |
| Internet | 226 | 24.9% |
| TV | 47 | 5.2% |
| Radio | 12 | 1.3% |
| Accessibility | 6 | 0.7% |
| Emergency | 5 | 0.6% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
612 complaints were recorded in this category, representing 67.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 339 | 55.4% |
| Billing | 88 | 14.4% |
| Availability (including rural call completion) | 61 | 10.0% |
| Equipment | 51 | 8.3% |
| Number Portability (keeping your number if you change providers) | 22 | 3.6% |
| Junk Faxes | 21 | 3.4% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.8% |
| Privacy | 7 | 1.1% |
| Interference (including signal jammers) | 6 | 1.0% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
| Rural Call Completion | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
226 complaints were recorded in this category, representing 24.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 96 | 42.5% |
| Billing | 70 | 31.0% |
| Speed | 29 | 12.8% |
| Equipment | 11 | 4.9% |
| Interference | 10 | 4.4% |
| Privacy | 10 | 4.4% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
47 complaints were recorded in this category, representing 5.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 31.9% |
| Availability | 10 | 21.3% |
| Equipment | 8 | 17.0% |
| Indecency | 6 | 12.8% |
| Loud Commercials | 5 | 10.6% |
| Interference | 2 | 4.3% |
A broad mix of issues was reported in this category, with Billing, Availability and Equipment among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.