FCC Consumer Complaints – 12 January 2023
Introduction
The Federal Communications Commission recorded 917 consumer complaints on Thursday, 12 January 2023 relating to telecommunications services, this represented an increase from the 909 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 341 complaints recorded.
Key statistics
- Total complaints
- 917
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (341)
- Most reported state/territory
- California (101)
Where the complaints came from
A total of 917 complaints were recorded on 12 January 2023, with reports originating from 642 cities in 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 101 | 11.0% |
| New York | 85 | 9.3% |
| Florida | 58 | 6.3% |
| Texas | 58 | 6.3% |
| Missouri | 44 | 4.8% |
| Pennsylvania | 43 | 4.7% |
| Illinois | 31 | 3.4% |
| Ohio | 29 | 3.2% |
| Georgia | 28 | 3.1% |
| Arizona | 27 | 2.9% |
| Other states and territories | 408 | 44.5% |
What the complaints were about
Complaints recorded on this date related to 8 different complaint categories. Phone was the most reported category, with 588 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 588 | 64.1% |
| Internet | 244 | 26.6% |
| TV | 56 | 6.1% |
| Radio | 17 | 1.9% |
| Accessibility | 6 | 0.7% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 2 | 0.2% |
| Broadband Story | 1 | 0.1% |
Phone complaints
588 complaints were recorded in this category, representing 64.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 341 | 58.0% |
| Billing | 67 | 11.4% |
| Availability (including rural call completion) | 57 | 9.7% |
| Equipment | 47 | 8.0% |
| Number Portability (keeping your number if you change providers) | 31 | 5.3% |
| Junk Faxes | 14 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 12 | 2.0% |
| Privacy | 8 | 1.4% |
| Interference (including signal jammers) | 4 | 0.7% |
| Rural Call Completion | 4 | 0.7% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
244 complaints were recorded in this category, representing 26.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 106 | 43.4% |
| Billing | 79 | 32.4% |
| Speed | 25 | 10.2% |
| Interference | 14 | 5.7% |
| Equipment | 11 | 4.5% |
| Privacy | 9 | 3.7% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
56 complaints were recorded in this category, representing 6.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 22 | 39.3% |
| Billing | 14 | 25.0% |
| Indecency | 8 | 14.3% |
| Interference | 4 | 7.1% |
| Loud Commercials | 4 | 7.1% |
| Equipment | 3 | 5.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.