FCC Consumer Complaints – 13 January 2023
Introduction
A total of 799 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 13 January 2023, this was lower than the 917 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 799
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (273)
- Most reported state/territory
- California (70)
Where the complaints came from
A total of 799 complaints were recorded on 13 January 2023, with reports originating from 579 cities in 51 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 70 | 8.8% |
| Texas | 55 | 6.9% |
| Florida | 50 | 6.3% |
| New York | 47 | 5.9% |
| Ohio | 37 | 4.6% |
| Georgia | 31 | 3.9% |
| Pennsylvania | 31 | 3.9% |
| Illinois | 28 | 3.5% |
| Missouri | 28 | 3.5% |
| Colorado | 26 | 3.3% |
| Other states and territories | 394 | 49.3% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 494 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 494 | 61.8% |
| Internet | 251 | 31.4% |
| TV | 40 | 5.0% |
| Radio | 10 | 1.3% |
| Accessibility | 2 | 0.3% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
494 complaints were recorded in this category, representing 61.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 273 | 55.3% |
| Billing | 68 | 13.8% |
| Availability (including rural call completion) | 66 | 13.4% |
| Equipment | 43 | 8.7% |
| Number Portability (keeping your number if you change providers) | 23 | 4.7% |
| Privacy | 8 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.2% |
| Interference (including signal jammers) | 3 | 0.6% |
| Junk Faxes | 3 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
251 complaints were recorded in this category, representing 31.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 101 | 40.2% |
| Billing | 62 | 24.7% |
| Speed | 49 | 19.5% |
| Interference | 17 | 6.8% |
| Equipment | 14 | 5.6% |
| Privacy | 8 | 3.2% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
40 complaints were recorded in this category, representing 5.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 21 | 52.5% |
| Billing | 7 | 17.5% |
| Indecency | 6 | 15.0% |
| Loud Commercials | 6 | 15.0% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.