FCC Consumer Complaints – 14 January 2023
Introduction
On Saturday, 14 January 2023, the Federal Communications Commission recorded 495 consumer complaints relating to telecommunications services, complaint volume fell from 799 complaints the previous day. Submissions were made from 45 states and territories, with California accounting for the highest number of complaints at 73. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 495
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (169)
- Most reported state/territory
- California (73)
Where the complaints came from
On 14 January 2023, the 495 complaints recorded by the Federal Communications Commission were reported from 371 cities across 45 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 73 | 14.7% |
| Florida | 34 | 6.9% |
| New York | 34 | 6.9% |
| Texas | 33 | 6.7% |
| Virginia | 24 | 4.8% |
| Indiana | 23 | 4.6% |
| Massachusetts | 19 | 3.8% |
| Georgia | 17 | 3.4% |
| Ohio | 16 | 3.2% |
| Illinois | 15 | 3.0% |
| Other states and territories | 207 | 41.8% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 304 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 304 | 61.4% |
| Internet | 157 | 31.7% |
| TV | 27 | 5.5% |
| Radio | 4 | 0.8% |
| Accessibility | 2 | 0.4% |
| Emergency | 1 | 0.2% |
Phone complaints
304 complaints were recorded in this category, representing 61.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 169 | 55.6% |
| Billing | 37 | 12.2% |
| Availability (including rural call completion) | 36 | 11.8% |
| Equipment | 29 | 9.5% |
| Number Portability (keeping your number if you change providers) | 13 | 4.3% |
| Cramming (unauthorized charges on your phone bill) | 6 | 2.0% |
| Interference (including signal jammers) | 6 | 2.0% |
| Privacy | 4 | 1.3% |
| Slamming (change of your carrier without permission) | 4 | 1.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
157 complaints were recorded in this category, representing 31.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 57 | 36.3% |
| Billing | 42 | 26.8% |
| Interference | 28 | 17.8% |
| Speed | 14 | 8.9% |
| Privacy | 9 | 5.7% |
| Equipment | 7 | 4.5% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.