FCC Consumer Complaints – 15 January 2023
Introduction
The Federal Communications Commission recorded 321 consumer complaints on Sunday, 15 January 2023 relating to telecommunications services, this was lower than the 495 complaints recorded the day before. Reports were received from 41 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 321
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (83)
- Most reported state/territory
- California (44)
Where the complaints came from
A total of 321 complaints were recorded on 15 January 2023, with reports originating from 242 cities in 41 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. Despite the overall distribution, a notable concentration at the city level was observed in Arizona, where Phoenix accounted for 27 of the 31 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 44 | 13.7% |
| Arizona | 31 | 9.7% |
| Florida | 27 | 8.4% |
| Texas | 18 | 5.6% |
| New York | 17 | 5.3% |
| Georgia | 12 | 3.7% |
| Virginia | 11 | 3.4% |
| New Jersey | 9 | 2.8% |
| Pennsylvania | 9 | 2.8% |
| Michigan | 8 | 2.5% |
| Other states and territories | 135 | 42.1% |
Location highlight
Phoenix accounted for the majority of complaints recorded in Arizona.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 189 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 189 | 58.9% |
| Internet | 95 | 29.6% |
| TV | 26 | 8.1% |
| Radio | 7 | 2.2% |
| Emergency | 3 | 0.9% |
| Broadband Story | 1 | 0.3% |
Phone complaints
189 complaints were recorded in this category, representing 58.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 83 | 43.9% |
| Billing | 34 | 18.0% |
| Equipment | 25 | 13.2% |
| Availability (including rural call completion) | 19 | 10.1% |
| Number Portability (keeping your number if you change providers) | 11 | 5.8% |
| Privacy | 8 | 4.2% |
| Interference (including signal jammers) | 5 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
95 complaints were recorded in this category, representing 29.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 32 | 33.7% |
| Billing | 27 | 28.4% |
| Interference | 11 | 11.6% |
| Privacy | 9 | 9.5% |
| Speed | 9 | 9.5% |
| Equipment | 7 | 7.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.