FCC Consumer Complaints – 18 January 2023
Introduction
The Federal Communications Commission recorded 909 consumer complaints on 18 January 2023 relating to telecommunications services, this represented an increase from the 861 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 909
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (328)
- Most reported state/territory
- California (113)
Where the complaints came from
The 909 complaints recorded on 18 January 2023 originated from 635 cities across 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 113 | 12.4% |
| Florida | 71 | 7.8% |
| Texas | 71 | 7.8% |
| New York | 52 | 5.7% |
| Pennsylvania | 35 | 3.9% |
| Georgia | 31 | 3.4% |
| Maryland | 27 | 3.0% |
| Michigan | 26 | 2.9% |
| New Jersey | 26 | 2.9% |
| Ohio | 26 | 2.9% |
| Other states and territories | 426 | 46.9% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 596 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 596 | 65.6% |
| Internet | 224 | 24.6% |
| TV | 64 | 7.0% |
| Radio | 14 | 1.5% |
| Accessibility | 6 | 0.7% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
596 complaints were recorded in this category, representing 65.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 328 | 55.0% |
| Billing | 94 | 15.8% |
| Availability (including rural call completion) | 61 | 10.2% |
| Equipment | 43 | 7.2% |
| Number Portability (keeping your number if you change providers) | 26 | 4.4% |
| Junk Faxes | 15 | 2.5% |
| Privacy | 11 | 1.8% |
| Interference (including signal jammers) | 8 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.0% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
224 complaints were recorded in this category, representing 24.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 92 | 41.1% |
| Availability | 84 | 37.5% |
| Interference | 16 | 7.1% |
| Equipment | 12 | 5.4% |
| Speed | 11 | 4.9% |
| Privacy | 9 | 4.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
64 complaints were recorded in this category, representing 7.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 32.8% |
| Availability | 14 | 21.9% |
| Indecency | 13 | 20.3% |
| Equipment | 10 | 15.6% |
| Loud Commercials | 4 | 6.3% |
| Interference | 2 | 3.1% |
Complaints in this category covered a range of issues, including Billing, Availability and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.