FCC Consumer Complaints – 19 January 2023
Introduction
On 19 January 2023, 904 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 909 complaints the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 904
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (380)
- Most reported state/territory
- California (109)
Where the complaints came from
Across 619 cities in 51 states and territories, a total of 904 complaints were recorded on 19 January 2023. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 109 | 12.1% |
| Florida | 80 | 8.8% |
| Texas | 71 | 7.9% |
| New York | 60 | 6.6% |
| Illinois | 35 | 3.9% |
| Pennsylvania | 34 | 3.8% |
| Georgia | 33 | 3.7% |
| Ohio | 33 | 3.7% |
| South Carolina | 28 | 3.1% |
| Arizona | 27 | 3.0% |
| Other states and territories | 390 | 43.1% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 633 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 633 | 70.0% |
| Internet | 184 | 20.4% |
| TV | 65 | 7.2% |
| Radio | 9 | 1.0% |
| Request for Dispute Assistance | 6 | 0.7% |
| Emergency | 5 | 0.6% |
| Accessibility | 2 | 0.2% |
Phone complaints
633 complaints were recorded in this category, representing 70.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 380 | 60.0% |
| Billing | 85 | 13.4% |
| Availability (including rural call completion) | 59 | 9.3% |
| Equipment | 47 | 7.4% |
| Number Portability (keeping your number if you change providers) | 26 | 4.1% |
| Junk Faxes | 10 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.4% |
| Interference (including signal jammers) | 9 | 1.4% |
| Privacy | 6 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
184 complaints were recorded in this category, representing 20.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 80 | 43.5% |
| Availability | 56 | 30.4% |
| Interference | 14 | 7.6% |
| Speed | 14 | 7.6% |
| Equipment | 12 | 6.5% |
| Privacy | 8 | 4.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
65 complaints were recorded in this category, representing 7.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 44.6% |
| Availability | 13 | 20.0% |
| Indecency | 11 | 16.9% |
| Loud Commercials | 5 | 7.7% |
| Equipment | 4 | 6.2% |
| Interference | 3 | 4.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.