FCC Consumer Complaints – 20 January 2023
Introduction
On 20 January 2023, the Federal Communications Commission recorded 862 consumer complaints relating to telecommunications services, complaint volume fell from 904 complaints the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 862
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (316)
- Most reported state/territory
- California (95)
Where the complaints came from
On 20 January 2023, the 862 complaints recorded by the Federal Communications Commission were reported from 620 cities across 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 95 | 11.0% |
| Florida | 76 | 8.8% |
| New York | 65 | 7.5% |
| Texas | 55 | 6.4% |
| Illinois | 40 | 4.6% |
| Ohio | 37 | 4.3% |
| Pennsylvania | 33 | 3.8% |
| North Carolina | 29 | 3.4% |
| Georgia | 28 | 3.2% |
| New Jersey | 25 | 2.9% |
| Other states and territories | 377 | 43.7% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 554 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 554 | 64.3% |
| Internet | 218 | 25.3% |
| TV | 72 | 8.4% |
| Radio | 11 | 1.3% |
| Accessibility | 4 | 0.5% |
| Request for Dispute Assistance | 2 | 0.2% |
| Emergency | 1 | 0.1% |
Phone complaints
554 complaints were recorded in this category, representing 64.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 316 | 57.0% |
| Billing | 72 | 13.0% |
| Availability (including rural call completion) | 40 | 7.2% |
| Equipment | 39 | 7.0% |
| Number Portability (keeping your number if you change providers) | 25 | 4.5% |
| Privacy | 23 | 4.2% |
| Interference (including signal jammers) | 14 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 13 | 2.3% |
| Junk Faxes | 8 | 1.4% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
218 complaints were recorded in this category, representing 25.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 79 | 36.2% |
| Availability | 72 | 33.0% |
| Speed | 22 | 10.1% |
| Equipment | 17 | 7.8% |
| Interference | 15 | 6.9% |
| Privacy | 13 | 6.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
72 complaints were recorded in this category, representing 8.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 40.3% |
| Availability | 16 | 22.2% |
| Indecency | 13 | 18.1% |
| Equipment | 7 | 9.7% |
| Loud Commercials | 3 | 4.2% |
| Interference | 1 | 1.4% |
| Privacy | 1 | 1.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.