FCC Consumer Complaints – 22 January 2023
Introduction
On 22 January 2023, the Federal Communications Commission recorded 365 consumer complaints relating to telecommunications services, this was lower than the 465 complaints recorded the day before. The complaints came from 49 states and territories, with California recording the largest share of reports at 50 complaints. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 365
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (86)
- Most reported state/territory
- California (50)
Where the complaints came from
Across 287 cities in 49 states and territories, a total of 365 complaints were recorded on 22 January 2023. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 50 | 13.7% |
| New York | 21 | 5.8% |
| Pennsylvania | 21 | 5.8% |
| Texas | 21 | 5.8% |
| Florida | 17 | 4.7% |
| North Carolina | 15 | 4.1% |
| Ohio | 13 | 3.6% |
| Wisconsin | 13 | 3.6% |
| Virginia | 12 | 3.3% |
| Illinois | 11 | 3.0% |
| Other states and territories | 171 | 46.8% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 195 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 195 | 53.4% |
| Internet | 108 | 29.6% |
| TV | 44 | 12.1% |
| Radio | 16 | 4.4% |
| Accessibility | 1 | 0.3% |
| Emergency | 1 | 0.3% |
Phone complaints
195 complaints were recorded in this category, representing 53.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 86 | 44.1% |
| Billing | 35 | 17.9% |
| Availability (including rural call completion) | 22 | 11.3% |
| Number Portability (keeping your number if you change providers) | 20 | 10.3% |
| Equipment | 14 | 7.2% |
| Privacy | 10 | 5.1% |
| Interference (including signal jammers) | 4 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.0% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers) among the most common.
Internet complaints
108 complaints were recorded in this category, representing 29.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 37 | 34.3% |
| Billing | 31 | 28.7% |
| Privacy | 12 | 11.1% |
| Speed | 12 | 11.1% |
| Equipment | 8 | 7.4% |
| Interference | 8 | 7.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
44 complaints were recorded in this category, representing 12.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 13 | 29.5% |
| Availability | 9 | 20.5% |
| Billing | 9 | 20.5% |
| Indecency | 9 | 20.5% |
| Equipment | 2 | 4.5% |
| Interference | 2 | 4.5% |
A broad mix of issues was reported in this category, with Loud Commercials, Availability and Billing among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.