FCC Consumer Complaints – 23 January 2023
Introduction
The Federal Communications Commission recorded 818 consumer complaints on Monday, 23 January 2023 relating to telecommunications services, complaint volume increased from 365 complaints the previous day. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 818
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (275)
- Most reported state/territory
- California (104)
Where the complaints came from
The 818 complaints recorded on 23 January 2023 were submitted from 583 cities across 49 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 104 | 12.7% |
| Florida | 80 | 9.8% |
| Texas | 74 | 9.0% |
| New York | 59 | 7.2% |
| Michigan | 38 | 4.6% |
| Illinois | 35 | 4.3% |
| Pennsylvania | 33 | 4.0% |
| Ohio | 29 | 3.5% |
| Virginia | 29 | 3.5% |
| North Carolina | 22 | 2.7% |
| Other states and territories | 315 | 38.5% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 531 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 531 | 64.9% |
| Internet | 190 | 23.2% |
| TV | 79 | 9.7% |
| Radio | 10 | 1.2% |
| Accessibility | 6 | 0.7% |
| Emergency | 2 | 0.2% |
Phone complaints
531 complaints were recorded in this category, representing 64.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 275 | 51.8% |
| Billing | 80 | 15.1% |
| Availability (including rural call completion) | 64 | 12.1% |
| Equipment | 38 | 7.2% |
| Number Portability (keeping your number if you change providers) | 26 | 4.9% |
| Junk Faxes | 15 | 2.8% |
| Privacy | 12 | 2.3% |
| Interference (including signal jammers) | 10 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.1% |
| Slamming (change of your carrier without permission) | 3 | 0.6% |
| Rural Call Completion | 2 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
190 complaints were recorded in this category, representing 23.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 77 | 40.5% |
| Availability | 56 | 29.5% |
| Speed | 16 | 8.4% |
| Equipment | 14 | 7.4% |
| Interference | 14 | 7.4% |
| Privacy | 13 | 6.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
79 complaints were recorded in this category, representing 9.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 21 | 26.6% |
| Billing | 20 | 25.3% |
| Indecency | 20 | 25.3% |
| Loud Commercials | 12 | 15.2% |
| Equipment | 5 | 6.3% |
| Interference | 1 | 1.3% |
The remaining complaints in this category were spread across several issues, including Availability, Billing and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.