FCC Consumer Complaints – 24 January 2023
Introduction
The Federal Communications Commission recorded 835 consumer complaints on 24 January 2023 relating to telecommunications services, this was higher than the 818 complaints recorded the previous day. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 835
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (322)
- Most reported state/territory
- California (113)
Where the complaints came from
A total of 835 complaints were recorded on 24 January 2023, with reports originating from 580 cities in 49 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 113 | 13.5% |
| Florida | 59 | 7.1% |
| Texas | 58 | 6.9% |
| Illinois | 46 | 5.5% |
| New York | 46 | 5.5% |
| Ohio | 32 | 3.8% |
| Arizona | 31 | 3.7% |
| North Carolina | 29 | 3.5% |
| Nevada | 28 | 3.4% |
| Pennsylvania | 26 | 3.1% |
| Other states and territories | 365 | 43.7% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 583 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 583 | 69.8% |
| Internet | 179 | 21.4% |
| TV | 54 | 6.5% |
| Radio | 11 | 1.3% |
| Accessibility | 5 | 0.6% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
583 complaints were recorded in this category, representing 69.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 322 | 55.2% |
| Billing | 91 | 15.6% |
| Availability (including rural call completion) | 66 | 11.3% |
| Equipment | 41 | 7.0% |
| Number Portability (keeping your number if you change providers) | 27 | 4.6% |
| Junk Faxes | 13 | 2.2% |
| Interference (including signal jammers) | 10 | 1.7% |
| Privacy | 7 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.9% |
| Rural Call Completion | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
179 complaints were recorded in this category, representing 21.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 67 | 37.4% |
| Availability | 52 | 29.1% |
| Interference | 20 | 11.2% |
| Equipment | 16 | 8.9% |
| Speed | 15 | 8.4% |
| Privacy | 9 | 5.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
54 complaints were recorded in this category, representing 6.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 17 | 31.5% |
| Availability | 14 | 25.9% |
| Billing | 12 | 22.2% |
| Interference | 4 | 7.4% |
| Loud Commercials | 4 | 7.4% |
| Equipment | 2 | 3.7% |
| Privacy | 1 | 1.9% |
Complaints in this category covered a range of issues, including Indecency, Availability and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.