FCC Consumer Complaints – 25 January 2023
Introduction
On Wednesday, 25 January 2023, the Federal Communications Commission recorded 944 consumer complaints relating to telecommunications services, complaint volume increased from 835 complaints the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 944
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (346)
- Most reported state/territory
- California (106)
Where the complaints came from
Reports recorded on 25 January 2023 show 944 complaints originating from 671 cities across 50 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 106 | 11.2% |
| Florida | 75 | 7.9% |
| New York | 75 | 7.9% |
| Texas | 75 | 7.9% |
| Pennsylvania | 45 | 4.8% |
| Illinois | 35 | 3.7% |
| Georgia | 31 | 3.3% |
| Michigan | 31 | 3.3% |
| Ohio | 29 | 3.1% |
| North Carolina | 27 | 2.9% |
| Other states and territories | 414 | 43.9% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 628 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 628 | 66.5% |
| Internet | 211 | 22.4% |
| TV | 82 | 8.7% |
| Radio | 18 | 1.9% |
| Emergency | 3 | 0.3% |
| Accessibility | 2 | 0.2% |
Phone complaints
628 complaints were recorded in this category, representing 66.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 346 | 55.1% |
| Billing | 83 | 13.2% |
| Availability (including rural call completion) | 74 | 11.8% |
| Equipment | 49 | 7.8% |
| Number Portability (keeping your number if you change providers) | 33 | 5.3% |
| Privacy | 20 | 3.2% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.6% |
| Interference (including signal jammers) | 6 | 1.0% |
| Junk Faxes | 5 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
211 complaints were recorded in this category, representing 22.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 93 | 44.1% |
| Availability | 61 | 28.9% |
| Interference | 17 | 8.1% |
| Equipment | 15 | 7.1% |
| Privacy | 13 | 6.2% |
| Speed | 12 | 5.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
82 complaints were recorded in this category, representing 8.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 25 | 30.5% |
| Availability | 22 | 26.8% |
| Billing | 20 | 24.4% |
| Loud Commercials | 8 | 9.8% |
| Equipment | 6 | 7.3% |
| Interference | 1 | 1.2% |
The remaining complaints in this category were spread across several issues, including Indecency, Availability and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.