FCC Consumer Complaints – 26 January 2023
Introduction
On 26 January 2023, 984 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 944 complaints recorded the day before. Reports were received from 53 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 411 complaints.
Key statistics
- Total complaints
- 984
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (411)
- Most reported state/territory
- California (101)
Where the complaints came from
Across 682 cities in 53 states and territories, a total of 984 complaints were recorded on 26 January 2023. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 101 | 10.3% |
| Texas | 78 | 7.9% |
| Florida | 69 | 7.0% |
| New York | 69 | 7.0% |
| Pennsylvania | 43 | 4.4% |
| North Carolina | 38 | 3.9% |
| New Jersey | 38 | 3.9% |
| Ohio | 37 | 3.8% |
| Michigan | 36 | 3.7% |
| Illinois | 34 | 3.5% |
| Other states and territories | 437 | 44.4% |
What the complaints were about
Complaints recorded on this date related to 8 different complaint categories. Phone was the most reported category, with 672 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 672 | 68.3% |
| Internet | 193 | 19.6% |
| TV | 84 | 8.5% |
| Radio | 22 | 2.2% |
| Accessibility | 5 | 0.5% |
| Request for Dispute Assistance | 4 | 0.4% |
| Emergency | 3 | 0.3% |
| Broadband Story | 1 | 0.1% |
Phone complaints
672 complaints were recorded in this category, representing 68.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 411 | 61.2% |
| Billing | 87 | 12.9% |
| Availability (including rural call completion) | 62 | 9.2% |
| Equipment | 45 | 6.7% |
| Number Portability (keeping your number if you change providers) | 28 | 4.2% |
| Privacy | 14 | 2.1% |
| Interference (including signal jammers) | 9 | 1.3% |
| Junk Faxes | 9 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.9% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
193 complaints were recorded in this category, representing 19.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 70 | 36.3% |
| Billing | 69 | 35.8% |
| Interference | 19 | 9.8% |
| Speed | 16 | 8.3% |
| Privacy | 10 | 5.2% |
| Equipment | 9 | 4.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
84 complaints were recorded in this category, representing 8.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 31.0% |
| Indecency | 25 | 29.8% |
| Availability | 19 | 22.6% |
| Loud Commercials | 5 | 6.0% |
| Equipment | 4 | 4.8% |
| Interference | 4 | 4.8% |
| Privacy | 1 | 1.2% |
The largest share of complaints in this category related to Billing and Indecency, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.