FCC Consumer Complaints – 28 January 2023
Introduction
The Federal Communications Commission recorded 464 consumer complaints on Saturday, 28 January 2023 relating to telecommunications services, this was lower than the 824 complaints recorded the day before. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 464
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (159)
- Most reported state/territory
- California (47)
Where the complaints came from
Across 354 cities in 48 states and territories, a total of 464 complaints were recorded on 28 January 2023. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 47 | 10.1% |
| Texas | 42 | 9.1% |
| New York | 32 | 6.9% |
| Pennsylvania | 27 | 5.8% |
| Florida | 26 | 5.6% |
| Virginia | 26 | 5.6% |
| Illinois | 25 | 5.4% |
| Indiana | 17 | 3.7% |
| North Carolina | 17 | 3.7% |
| Ohio | 17 | 3.7% |
| Other states and territories | 188 | 40.5% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 293 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 293 | 63.1% |
| Internet | 124 | 26.7% |
| TV | 34 | 7.3% |
| Radio | 8 | 1.7% |
| Accessibility | 3 | 0.6% |
| Request for Dispute Assistance | 2 | 0.4% |
Phone complaints
293 complaints were recorded in this category, representing 63.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 159 | 54.3% |
| Availability (including rural call completion) | 43 | 14.7% |
| Billing | 32 | 10.9% |
| Equipment | 18 | 6.1% |
| Number Portability (keeping your number if you change providers) | 15 | 5.1% |
| Privacy | 12 | 4.1% |
| Interference (including signal jammers) | 8 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.4% |
| Junk Faxes | 2 | 0.7% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
124 complaints were recorded in this category, representing 26.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 53 | 42.7% |
| Billing | 44 | 35.5% |
| Privacy | 9 | 7.3% |
| Speed | 9 | 7.3% |
| Interference | 5 | 4.0% |
| Equipment | 4 | 3.2% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
34 complaints were recorded in this category, representing 7.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 11 | 32.4% |
| Loud Commercials | 10 | 29.4% |
| Indecency | 7 | 20.6% |
| Billing | 5 | 14.7% |
| Privacy | 1 | 2.9% |
Availability and Loud Commercials were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.