FCC Consumer Complaints – 29 January 2023
Introduction
On 29 January 2023, 318 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 464 complaints the previous day. Complaints were reported across 45 states and territories, with California slightly ahead of the other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 318
- States & territories reporting
- 45
- Most common issue
- Billing (75)
- Most reported state/territory
- California (40)
Where the complaints came from
Reports recorded on 29 January 2023 show 318 complaints originating from 248 cities across 45 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 40 | 12.6% |
| Illinois | 28 | 8.8% |
| Florida | 26 | 8.2% |
| Texas | 26 | 8.2% |
| New York | 15 | 4.7% |
| New Jersey | 14 | 4.4% |
| Michigan | 12 | 3.8% |
| Pennsylvania | 12 | 3.8% |
| Maryland | 9 | 2.8% |
| Ohio | 9 | 2.8% |
| Other states and territories | 127 | 39.9% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 156 complaints. This was followed by Internet, which accounted for 108 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 156 | 49.1% |
| Internet | 108 | 34.0% |
| TV | 43 | 13.5% |
| Radio | 7 | 2.2% |
| Accessibility | 3 | 0.9% |
| Emergency | 1 | 0.3% |
Phone complaints
156 complaints were recorded in this category, representing 49.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 66 | 42.3% |
| Equipment | 23 | 14.7% |
| Availability (including rural call completion) | 22 | 14.1% |
| Billing | 21 | 13.5% |
| Interference (including signal jammers) | 7 | 4.5% |
| Number Portability (keeping your number if you change providers) | 7 | 4.5% |
| Cramming (unauthorized charges on your phone bill) | 5 | 3.2% |
| Junk Faxes | 3 | 1.9% |
| Privacy | 2 | 1.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Equipment, Availability (including rural call completion) and Billing.
Internet complaints
108 complaints were recorded in this category, representing 34.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 43 | 39.8% |
| Billing | 38 | 35.2% |
| Speed | 9 | 8.3% |
| Privacy | 7 | 6.5% |
| Equipment | 6 | 5.6% |
| Interference | 5 | 4.6% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
43 complaints were recorded in this category, representing 13.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 34.9% |
| Availability | 11 | 25.6% |
| Loud Commercials | 9 | 20.9% |
| Indecency | 4 | 9.3% |
| Interference | 3 | 7.0% |
| Equipment | 1 | 2.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.