FCC Consumer Complaints – 30 January 2023
Introduction
A total of 777 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 30 January 2023, this was higher than the 318 complaints recorded the day before. The complaints came from 52 states and territories, with Texas reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 777
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (268)
- Most reported state/territory
- Texas (78)
Where the complaints came from
The 777 complaints recorded on 30 January 2023 were submitted from 569 cities across 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 78 | 10.0% |
| California | 77 | 9.9% |
| Florida | 58 | 7.5% |
| New York | 45 | 5.8% |
| Pennsylvania | 34 | 4.4% |
| Virginia | 34 | 4.4% |
| North Carolina | 31 | 4.0% |
| Ohio | 28 | 3.6% |
| Illinois | 26 | 3.3% |
| Arizona | 25 | 3.2% |
| Other states and territories | 339 | 43.6% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 506 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 506 | 65.1% |
| Internet | 189 | 24.3% |
| TV | 58 | 7.5% |
| Radio | 11 | 1.4% |
| Accessibility | 8 | 1.0% |
| Request for Dispute Assistance | 5 | 0.6% |
Phone complaints
506 complaints were recorded in this category, representing 65.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 268 | 53.0% |
| Billing | 75 | 14.8% |
| Availability (including rural call completion) | 70 | 13.8% |
| Equipment | 42 | 8.3% |
| Number Portability (keeping your number if you change providers) | 19 | 3.8% |
| Interference (including signal jammers) | 10 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.6% |
| Privacy | 8 | 1.6% |
| Junk Faxes | 6 | 1.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
189 complaints were recorded in this category, representing 24.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 77 | 40.7% |
| Availability | 71 | 37.6% |
| Interference | 13 | 6.9% |
| Privacy | 10 | 5.3% |
| Speed | 10 | 5.3% |
| Equipment | 8 | 4.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
58 complaints were recorded in this category, representing 7.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 21 | 36.2% |
| Billing | 20 | 34.5% |
| Indecency | 7 | 12.1% |
| Loud Commercials | 5 | 8.6% |
| Equipment | 4 | 6.9% |
| Privacy | 1 | 1.7% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.