FCC Consumer Complaints – 1 February 2023
Introduction
The Federal Communications Commission recorded 905 consumer complaints on 1 February 2023 relating to telecommunications services, this represented a decline from the 906 complaints recorded the previous day. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 379 complaints.
Key statistics
- Total complaints
- 905
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (379)
- Most reported state/territory
- California (108)
Where the complaints came from
Reports recorded on 1 February 2023 show 905 complaints originating from 652 cities across 47 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 108 | 11.9% |
| Florida | 72 | 8.0% |
| Texas | 69 | 7.6% |
| New York | 50 | 5.5% |
| Illinois | 44 | 4.9% |
| North Carolina | 37 | 4.1% |
| Virginia | 33 | 3.6% |
| Ohio | 31 | 3.4% |
| Pennsylvania | 30 | 3.3% |
| Georgia | 26 | 2.9% |
| Other states and territories | 400 | 44.2% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 615 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 615 | 68.0% |
| Internet | 206 | 22.8% |
| TV | 54 | 6.0% |
| Radio | 15 | 1.7% |
| Emergency | 6 | 0.7% |
| Accessibility | 5 | 0.6% |
| Request for Dispute Assistance | 4 | 0.4% |
Phone complaints
615 complaints were recorded in this category, representing 68.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 379 | 61.6% |
| Billing | 81 | 13.2% |
| Availability (including rural call completion) | 52 | 8.5% |
| Equipment | 37 | 6.0% |
| Number Portability (keeping your number if you change providers) | 22 | 3.6% |
| Privacy | 12 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.6% |
| Junk Faxes | 10 | 1.6% |
| Interference (including signal jammers) | 7 | 1.1% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
| Rural Call Completion | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
206 complaints were recorded in this category, representing 22.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 78 | 37.9% |
| Billing | 73 | 35.4% |
| Equipment | 23 | 11.2% |
| Interference | 14 | 6.8% |
| Speed | 12 | 5.8% |
| Privacy | 6 | 2.9% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
54 complaints were recorded in this category, representing 6.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 44.4% |
| Availability | 14 | 25.9% |
| Indecency | 7 | 13.0% |
| Interference | 3 | 5.6% |
| Loud Commercials | 3 | 5.6% |
| Equipment | 2 | 3.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 379 complaints relating to unwanted calls were recorded on this date, representing 41.9% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (715) 452-1113 | 6 | 1.6% |
| (201) 547-5150 | 1 | 0.3% |
| (205) 335-4504 | 1 | 0.3% |
| (205) 362-9642 | 1 | 0.3% |
| (206) 408-6734 | 1 | 0.3% |
| (209) 273-0398 | 1 | 0.3% |
| (209) 309-1446 | 1 | 0.3% |
| (215) 996-7240 | 1 | 0.3% |
| (217) 395-8515 | 1 | 0.3% |
| (217) 437-2769 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (715) 452-1113 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.