FCC Consumer Complaints – 2 February 2023
Introduction
On Thursday, 2 February 2023, 928 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 905 complaints recorded the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 431 complaints.
Key statistics
- Total complaints
- 928
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (431)
- Most reported state/territory
- California (122)
Where the complaints came from
Across 638 cities in 52 states and territories, a total of 928 complaints were recorded on 2 February 2023. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 122 | 13.1% |
| New York | 105 | 11.3% |
| Texas | 69 | 7.4% |
| Florida | 59 | 6.4% |
| Ohio | 41 | 4.4% |
| Illinois | 40 | 4.3% |
| Pennsylvania | 35 | 3.8% |
| North Carolina | 33 | 3.6% |
| Virginia | 33 | 3.6% |
| Georgia | 26 | 2.8% |
| Other states and territories | 365 | 39.3% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 680 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 680 | 73.3% |
| Internet | 187 | 20.2% |
| TV | 35 | 3.8% |
| Radio | 21 | 2.3% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
Phone complaints
680 complaints were recorded in this category, representing 73.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 431 | 63.4% |
| Billing | 78 | 11.5% |
| Availability (including rural call completion) | 53 | 7.8% |
| Equipment | 31 | 4.6% |
| Number Portability (keeping your number if you change providers) | 31 | 4.6% |
| Privacy | 18 | 2.6% |
| Interference (including signal jammers) | 15 | 2.2% |
| Junk Faxes | 11 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.5% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
187 complaints were recorded in this category, representing 20.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 76 | 40.6% |
| Availability | 55 | 29.4% |
| Speed | 19 | 10.2% |
| Equipment | 14 | 7.5% |
| Interference | 13 | 7.0% |
| Privacy | 10 | 5.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
35 complaints were recorded in this category, representing 3.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 62.9% |
| Loud Commercials | 5 | 14.3% |
| Availability | 3 | 8.6% |
| Equipment | 3 | 8.6% |
| Interference | 1 | 2.9% |
Billing and Loud Commercials were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.