FCC Consumer Complaints – 3 February 2023
Introduction
The Federal Communications Commission recorded 823 consumer complaints on Friday, 3 February 2023 relating to telecommunications services, complaint volume fell from 928 complaints the day before. The complaints came from 53 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 823
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (331)
- Most reported state/territory
- California (81)
Where the complaints came from
Reports recorded on 3 February 2023 show 823 complaints originating from 585 cities across 53 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 81 | 9.8% |
| Florida | 56 | 6.8% |
| Texas | 55 | 6.7% |
| Michigan | 47 | 5.7% |
| Virginia | 45 | 5.5% |
| New York | 42 | 5.1% |
| Illinois | 34 | 4.1% |
| Pennsylvania | 34 | 4.1% |
| Washington | 30 | 3.6% |
| Georgia | 27 | 3.3% |
| Other states and territories | 370 | 45.0% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 575 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 575 | 69.9% |
| Internet | 177 | 21.5% |
| TV | 49 | 6.0% |
| Radio | 18 | 2.2% |
| Accessibility | 2 | 0.2% |
| Emergency | 2 | 0.2% |
Phone complaints
575 complaints were recorded in this category, representing 69.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 331 | 57.6% |
| Billing | 84 | 14.6% |
| Availability (including rural call completion) | 67 | 11.7% |
| Equipment | 48 | 8.3% |
| Number Portability (keeping your number if you change providers) | 21 | 3.7% |
| Privacy | 7 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.0% |
| Interference (including signal jammers) | 5 | 0.9% |
| Junk Faxes | 5 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
177 complaints were recorded in this category, representing 21.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 68 | 38.4% |
| Availability | 64 | 36.2% |
| Interference | 14 | 7.9% |
| Privacy | 12 | 6.8% |
| Equipment | 10 | 5.6% |
| Speed | 9 | 5.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
49 complaints were recorded in this category, representing 6.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 38.8% |
| Indecency | 9 | 18.4% |
| Availability | 6 | 12.2% |
| Equipment | 6 | 12.2% |
| Loud Commercials | 5 | 10.2% |
| Interference | 4 | 8.2% |
A broad mix of issues was reported in this category, with Billing, Indecency and Availability among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.