FCC Consumer Complaints – 5 February 2023
Introduction
On Sunday, 5 February 2023, the Federal Communications Commission recorded 355 consumer complaints relating to telecommunications services, this represented a decline from the 435 complaints recorded the day before. The complaints came from 43 states and territories, with California reporting a modestly higher count than the other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 355
- States & territories reporting
- 43
- Most common issue
- Billing (84)
- Most reported state/territory
- California (43)
Where the complaints came from
The 355 complaints recorded on 5 February 2023 were submitted from 278 cities across 43 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 43 | 12.1% |
| Illinois | 27 | 7.6% |
| Texas | 26 | 7.3% |
| Florida | 22 | 6.2% |
| Alabama | 21 | 5.9% |
| New York | 17 | 4.8% |
| Ohio | 14 | 3.9% |
| Pennsylvania | 14 | 3.9% |
| Georgia | 11 | 3.1% |
| Maryland | 11 | 3.1% |
| Other states and territories | 149 | 42.0% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 187 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 187 | 52.7% |
| Internet | 122 | 34.4% |
| TV | 31 | 8.7% |
| Radio | 10 | 2.8% |
| Accessibility | 2 | 0.6% |
| Emergency | 2 | 0.6% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
187 complaints were recorded in this category, representing 52.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 83 | 44.4% |
| Billing | 33 | 17.6% |
| Availability (including rural call completion) | 21 | 11.2% |
| Equipment | 20 | 10.7% |
| Number Portability (keeping your number if you change providers) | 11 | 5.9% |
| Cramming (unauthorized charges on your phone bill) | 7 | 3.7% |
| Privacy | 4 | 2.1% |
| Slamming (change of your carrier without permission) | 4 | 2.1% |
| Interference (including signal jammers) | 3 | 1.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
122 complaints were recorded in this category, representing 34.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 39 | 32.0% |
| Billing | 37 | 30.3% |
| Speed | 19 | 15.6% |
| Equipment | 12 | 9.8% |
| Privacy | 10 | 8.2% |
| Interference | 5 | 4.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
31 complaints were recorded in this category, representing 8.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 45.2% |
| Availability | 6 | 19.4% |
| Indecency | 6 | 19.4% |
| Loud Commercials | 5 | 16.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.