FCC Consumer Complaints – 6 February 2023
Introduction
The Federal Communications Commission recorded 771 consumer complaints on 6 February 2023 relating to telecommunications services, complaint volume increased from 355 complaints the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 771
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (283)
- Most reported state/territory
- California (90)
Where the complaints came from
The 771 complaints recorded on 6 February 2023 originated from 556 cities across 50 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 90 | 11.7% |
| Texas | 64 | 8.3% |
| Illinois | 46 | 6.0% |
| Florida | 44 | 5.7% |
| Georgia | 43 | 5.6% |
| New York | 39 | 5.1% |
| Pennsylvania | 32 | 4.2% |
| Ohio | 30 | 3.9% |
| Michigan | 26 | 3.4% |
| Virginia | 24 | 3.1% |
| Other states and territories | 330 | 42.8% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 499 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 499 | 64.7% |
| Internet | 192 | 24.9% |
| TV | 54 | 7.0% |
| Radio | 15 | 1.9% |
| Accessibility | 6 | 0.8% |
| Request for Dispute Assistance | 3 | 0.4% |
| Emergency | 2 | 0.3% |
Phone complaints
499 complaints were recorded in this category, representing 64.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 283 | 56.7% |
| Billing | 66 | 13.2% |
| Availability (including rural call completion) | 55 | 11.0% |
| Equipment | 38 | 7.6% |
| Number Portability (keeping your number if you change providers) | 24 | 4.8% |
| Interference (including signal jammers) | 11 | 2.2% |
| Privacy | 9 | 1.8% |
| Junk Faxes | 6 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.0% |
| Rural Call Completion | 1 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
192 complaints were recorded in this category, representing 24.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 71 | 37.0% |
| Availability | 70 | 36.5% |
| Speed | 18 | 9.4% |
| Interference | 16 | 8.3% |
| Equipment | 10 | 5.2% |
| Privacy | 7 | 3.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
54 complaints were recorded in this category, representing 7.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 40.7% |
| Indecency | 14 | 25.9% |
| Availability | 8 | 14.8% |
| Equipment | 4 | 7.4% |
| Loud Commercials | 3 | 5.6% |
| Interference | 2 | 3.7% |
The largest share of complaints in this category related to Billing and Indecency, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.