FCC Consumer Complaints – 7 February 2023
Introduction
On 7 February 2023, the Federal Communications Commission recorded 850 consumer complaints relating to telecommunications services, complaint volume increased from 771 complaints the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 850
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (326)
- Most reported state/territory
- California (95)
Where the complaints came from
On 7 February 2023, the 850 complaints recorded by the Federal Communications Commission were reported from 630 cities across 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 95 | 11.2% |
| Florida | 71 | 8.4% |
| Texas | 59 | 6.9% |
| New York | 48 | 5.6% |
| Ohio | 35 | 4.1% |
| North Carolina | 33 | 3.9% |
| Illinois | 30 | 3.5% |
| Michigan | 29 | 3.4% |
| Washington | 29 | 3.4% |
| New Jersey | 28 | 3.3% |
| Other states and territories | 393 | 46.2% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 566 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 566 | 66.6% |
| Internet | 202 | 23.8% |
| TV | 61 | 7.2% |
| Radio | 12 | 1.4% |
| Emergency | 5 | 0.6% |
| Accessibility | 4 | 0.5% |
Phone complaints
566 complaints were recorded in this category, representing 66.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 326 | 57.6% |
| Billing | 87 | 15.4% |
| Availability (including rural call completion) | 65 | 11.5% |
| Equipment | 41 | 7.2% |
| Number Portability (keeping your number if you change providers) | 21 | 3.7% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.4% |
| Junk Faxes | 8 | 1.4% |
| Interference (including signal jammers) | 6 | 1.1% |
| Privacy | 4 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
202 complaints were recorded in this category, representing 23.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 80 | 39.6% |
| Availability | 66 | 32.7% |
| Speed | 20 | 9.9% |
| Interference | 13 | 6.4% |
| Equipment | 12 | 5.9% |
| Privacy | 11 | 5.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
61 complaints were recorded in this category, representing 7.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 39.3% |
| Indecency | 16 | 26.2% |
| Availability | 10 | 16.4% |
| Loud Commercials | 6 | 9.8% |
| Equipment | 3 | 4.9% |
| Interference | 2 | 3.3% |
Billing and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.