FCC Consumer Complaints – 9 February 2023
Introduction
A total of 872 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 9 February 2023, complaint volume increased from 867 complaints the previous day. The complaints came from 51 states and territories, with Illinois reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 353 complaints recorded.
Key statistics
- Total complaints
- 872
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (353)
- Most reported state/territory
- Illinois (75)
Where the complaints came from
On 9 February 2023, the 872 complaints recorded by the Federal Communications Commission were reported from 598 cities across 51 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Illinois | 75 | 8.6% |
| California | 68 | 7.8% |
| Texas | 67 | 7.7% |
| Florida | 59 | 6.8% |
| New York | 51 | 5.8% |
| Pennsylvania | 36 | 4.1% |
| Washington | 31 | 3.6% |
| Michigan | 30 | 3.4% |
| Tennessee | 28 | 3.2% |
| North Carolina | 26 | 3.0% |
| Other states and territories | 401 | 46.0% |
What the complaints were about
The complaints recorded on this date were spread across 8 complaint categories. The largest number of complaints fell within Phone, which accounted for 580 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 580 | 66.5% |
| Internet | 210 | 24.1% |
| TV | 57 | 6.5% |
| Radio | 12 | 1.4% |
| Accessibility | 5 | 0.6% |
| Emergency | 5 | 0.6% |
| Request for Dispute Assistance | 2 | 0.2% |
| Broadband Story | 1 | 0.1% |
Phone complaints
580 complaints were recorded in this category, representing 66.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 353 | 60.9% |
| Billing | 56 | 9.7% |
| Availability (including rural call completion) | 47 | 8.1% |
| Equipment | 44 | 7.6% |
| Number Portability (keeping your number if you change providers) | 27 | 4.7% |
| Cramming (unauthorized charges on your phone bill) | 17 | 2.9% |
| Privacy | 13 | 2.2% |
| Interference (including signal jammers) | 10 | 1.7% |
| Junk Faxes | 9 | 1.6% |
| Rural Call Completion | 2 | 0.3% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
210 complaints were recorded in this category, representing 24.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 86 | 41.0% |
| Billing | 69 | 32.9% |
| Speed | 16 | 7.6% |
| Equipment | 14 | 6.7% |
| Interference | 13 | 6.2% |
| Privacy | 12 | 5.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
57 complaints were recorded in this category, representing 6.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 38.6% |
| Indecency | 14 | 24.6% |
| Loud Commercials | 8 | 14.0% |
| Availability | 7 | 12.3% |
| Equipment | 4 | 7.0% |
| Interference | 2 | 3.5% |
The largest share of complaints in this category related to Billing and Indecency, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.