FCC Consumer Complaints – 10 February 2023
Introduction
The Federal Communications Commission recorded 861 consumer complaints on Friday, 10 February 2023 relating to telecommunications services, complaint volume fell from 872 complaints the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 861
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (345)
- Most reported state/territory
- California (108)
Where the complaints came from
Across 608 cities in 50 states and territories, a total of 861 complaints were recorded on 10 February 2023. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 108 | 12.5% |
| Texas | 79 | 9.2% |
| New York | 69 | 8.0% |
| Florida | 60 | 7.0% |
| Pennsylvania | 41 | 4.8% |
| Georgia | 31 | 3.6% |
| Michigan | 31 | 3.6% |
| Illinois | 27 | 3.1% |
| Massachusetts | 27 | 3.1% |
| Tennessee | 25 | 2.9% |
| Other states and territories | 362 | 42.0% |
Location highlight
Complaints in California were reported across 78 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 567 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 567 | 65.9% |
| Internet | 219 | 25.4% |
| TV | 58 | 6.7% |
| Radio | 12 | 1.4% |
| Emergency | 3 | 0.3% |
| Accessibility | 1 | 0.1% |
| Broadband Story | 1 | 0.1% |
Phone complaints
567 complaints were recorded in this category, representing 65.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 345 | 60.8% |
| Billing | 74 | 13.1% |
| Availability (including rural call completion) | 51 | 9.0% |
| Equipment | 38 | 6.7% |
| Number Portability (keeping your number if you change providers) | 28 | 4.9% |
| Privacy | 11 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.4% |
| Interference (including signal jammers) | 7 | 1.2% |
| Junk Faxes | 4 | 0.7% |
| Rural Call Completion | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
219 complaints were recorded in this category, representing 25.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 79 | 36.1% |
| Billing | 76 | 34.7% |
| Speed | 20 | 9.1% |
| Equipment | 17 | 7.8% |
| Interference | 15 | 6.8% |
| Privacy | 12 | 5.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
58 complaints were recorded in this category, representing 6.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 48.3% |
| Availability | 12 | 20.7% |
| Indecency | 7 | 12.1% |
| Loud Commercials | 6 | 10.3% |
| Equipment | 4 | 6.9% |
| Interference | 1 | 1.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.