FCC Consumer Complaints – 11 February 2023
Introduction
On Saturday, 11 February 2023, 446 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 861 complaints recorded the previous day. The complaints came from 46 states and territories, with California recording the largest share of reports at 72 complaints. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 446
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (140)
- Most reported state/territory
- California (72)
Where the complaints came from
The 446 complaints recorded on 11 February 2023 were submitted from 328 cities across 46 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 72 | 16.1% |
| Florida | 34 | 7.6% |
| Illinois | 29 | 6.5% |
| Texas | 24 | 5.4% |
| New York | 20 | 4.5% |
| Ohio | 18 | 4.0% |
| Georgia | 15 | 3.4% |
| Arizona | 14 | 3.1% |
| North Carolina | 14 | 3.1% |
| New Jersey | 14 | 3.1% |
| Other states and territories | 192 | 43.0% |
Location highlight
California had the widest distribution of complaints, with reports originating from 47 different cities.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 269 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 269 | 60.3% |
| Internet | 111 | 24.9% |
| TV | 45 | 10.1% |
| Radio | 11 | 2.5% |
| Emergency | 5 | 1.1% |
| Accessibility | 4 | 0.9% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
269 complaints were recorded in this category, representing 60.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 140 | 52.0% |
| Billing | 43 | 16.0% |
| Equipment | 26 | 9.7% |
| Availability (including rural call completion) | 23 | 8.6% |
| Number Portability (keeping your number if you change providers) | 14 | 5.2% |
| Cramming (unauthorized charges on your phone bill) | 10 | 3.7% |
| Interference (including signal jammers) | 5 | 1.9% |
| Privacy | 5 | 1.9% |
| Slamming (change of your carrier without permission) | 2 | 0.7% |
| Junk Faxes | 1 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
111 complaints were recorded in this category, representing 24.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 48 | 43.2% |
| Billing | 34 | 30.6% |
| Privacy | 11 | 9.9% |
| Speed | 7 | 6.3% |
| Equipment | 6 | 5.4% |
| Interference | 5 | 4.5% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
45 complaints were recorded in this category, representing 10.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 20 | 44.4% |
| Billing | 13 | 28.9% |
| Availability | 7 | 15.6% |
| Loud Commercials | 3 | 6.7% |
| Interference | 1 | 2.2% |
| Privacy | 1 | 2.2% |
The largest share of complaints in this category related to Indecency and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.