FCC Consumer Complaints – 13 February 2023
Introduction
On Monday, 13 February 2023, 874 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 352 complaints recorded the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 322 complaints recorded.
Key statistics
- Total complaints
- 874
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (322)
- Most reported state/territory
- California (125)
Where the complaints came from
On 13 February 2023, the 874 complaints recorded by the Federal Communications Commission were reported from 618 cities across 52 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 125 | 14.3% |
| Florida | 71 | 8.1% |
| Texas | 67 | 7.7% |
| New York | 45 | 5.1% |
| Pennsylvania | 41 | 4.7% |
| Ohio | 35 | 4.0% |
| Virginia | 35 | 4.0% |
| Illinois | 34 | 3.9% |
| Georgia | 32 | 3.7% |
| Michigan | 28 | 3.2% |
| Other states and territories | 360 | 41.2% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 521 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 521 | 59.6% |
| Internet | 174 | 19.9% |
| TV | 159 | 18.2% |
| Accessibility | 8 | 0.9% |
| Radio | 8 | 0.9% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
521 complaints were recorded in this category, representing 59.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 322 | 61.8% |
| Billing | 70 | 13.4% |
| Equipment | 40 | 7.7% |
| Availability (including rural call completion) | 31 | 6.0% |
| Number Portability (keeping your number if you change providers) | 23 | 4.4% |
| Junk Faxes | 10 | 1.9% |
| Interference (including signal jammers) | 9 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.5% |
| Privacy | 7 | 1.3% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
174 complaints were recorded in this category, representing 19.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 67 | 38.5% |
| Billing | 57 | 32.8% |
| Speed | 16 | 9.2% |
| Privacy | 14 | 8.0% |
| Interference | 11 | 6.3% |
| Equipment | 9 | 5.2% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
159 complaints were recorded in this category, representing 18.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 110 | 69.2% |
| Billing | 21 | 13.2% |
| Availability | 19 | 11.9% |
| Loud Commercials | 7 | 4.4% |
| Equipment | 2 | 1.3% |
Indecency and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.