FCC Consumer Complaints – 14 February 2023
Introduction
On 14 February 2023, the Federal Communications Commission recorded 854 consumer complaints relating to telecommunications services, this was lower than the 874 complaints recorded the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 854
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (310)
- Most reported state/territory
- California (99)
Where the complaints came from
The 854 complaints recorded on 14 February 2023 were submitted from 599 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 99 | 11.6% |
| Texas | 80 | 9.4% |
| New York | 64 | 7.5% |
| Florida | 59 | 6.9% |
| Georgia | 32 | 3.7% |
| Illinois | 31 | 3.6% |
| North Carolina | 29 | 3.4% |
| Michigan | 26 | 3.0% |
| Virginia | 26 | 3.0% |
| Washington | 24 | 2.8% |
| Other states and territories | 379 | 44.4% |
Location highlight
California had the widest distribution of complaints, with reports originating from 69 different cities.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 561 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 561 | 65.7% |
| Internet | 177 | 20.7% |
| TV | 93 | 10.9% |
| Radio | 12 | 1.4% |
| Accessibility | 8 | 0.9% |
| Emergency | 3 | 0.4% |
Phone complaints
561 complaints were recorded in this category, representing 65.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 310 | 55.3% |
| Billing | 72 | 12.8% |
| Availability (including rural call completion) | 64 | 11.4% |
| Equipment | 44 | 7.8% |
| Number Portability (keeping your number if you change providers) | 25 | 4.5% |
| Rural Call Completion | 12 | 2.1% |
| Interference (including signal jammers) | 10 | 1.8% |
| Privacy | 9 | 1.6% |
| Junk Faxes | 8 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
177 complaints were recorded in this category, representing 20.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 69 | 39.0% |
| Availability | 61 | 34.5% |
| Speed | 15 | 8.5% |
| Interference | 13 | 7.3% |
| Equipment | 11 | 6.2% |
| Privacy | 8 | 4.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
93 complaints were recorded in this category, representing 10.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 39.8% |
| Indecency | 36 | 38.7% |
| Availability | 13 | 14.0% |
| Loud Commercials | 3 | 3.2% |
| Equipment | 2 | 2.2% |
| Interference | 1 | 1.1% |
| Privacy | 1 | 1.1% |
The largest share of complaints in this category related to Billing and Indecency, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.