FCC Consumer Complaints – 15 February 2023
Introduction
On Wednesday, 15 February 2023, 849 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 854 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 849
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (320)
- Most reported state/territory
- California (91)
Where the complaints came from
Across 609 cities in 51 states and territories, a total of 849 complaints were recorded on 15 February 2023. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 91 | 10.7% |
| Texas | 87 | 10.2% |
| Florida | 77 | 9.1% |
| New York | 49 | 5.8% |
| Ohio | 38 | 4.5% |
| Pennsylvania | 37 | 4.4% |
| Illinois | 33 | 3.9% |
| Michigan | 31 | 3.7% |
| Georgia | 29 | 3.4% |
| Virginia | 27 | 3.2% |
| Other states and territories | 347 | 40.9% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 579 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 579 | 68.2% |
| Internet | 186 | 21.9% |
| TV | 60 | 7.1% |
| Radio | 15 | 1.8% |
| Request for Dispute Assistance | 4 | 0.5% |
| Emergency | 3 | 0.4% |
| Accessibility | 2 | 0.2% |
Phone complaints
579 complaints were recorded in this category, representing 68.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 320 | 55.3% |
| Billing | 84 | 14.5% |
| Availability (including rural call completion) | 49 | 8.5% |
| Equipment | 44 | 7.6% |
| Number Portability (keeping your number if you change providers) | 33 | 5.7% |
| Interference (including signal jammers) | 23 | 4.0% |
| Cramming (unauthorized charges on your phone bill) | 12 | 2.1% |
| Privacy | 9 | 1.6% |
| Junk Faxes | 5 | 0.9% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
186 complaints were recorded in this category, representing 21.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 77 | 41.4% |
| Availability | 60 | 32.3% |
| Speed | 18 | 9.7% |
| Equipment | 12 | 6.5% |
| Interference | 12 | 6.5% |
| Privacy | 7 | 3.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
60 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 20 | 33.3% |
| Billing | 19 | 31.7% |
| Availability | 15 | 25.0% |
| Loud Commercials | 3 | 5.0% |
| Equipment | 2 | 3.3% |
| Interference | 1 | 1.7% |
Indecency and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.