FCC Consumer Complaints – 24 February 2023
Introduction
On 24 February 2023, 923 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 913 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 923
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (356)
- Most reported state/territory
- California (132)
Where the complaints came from
Reports recorded on 24 February 2023 show 923 complaints originating from 658 cities across 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 132 | 14.3% |
| Texas | 80 | 8.7% |
| Florida | 79 | 8.6% |
| New York | 56 | 6.1% |
| Ohio | 38 | 4.1% |
| Georgia | 30 | 3.3% |
| Pennsylvania | 29 | 3.1% |
| Washington | 29 | 3.1% |
| North Carolina | 28 | 3.0% |
| Illinois | 26 | 2.8% |
| Other states and territories | 396 | 42.9% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 587 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 587 | 63.6% |
| Internet | 194 | 21.0% |
| TV | 114 | 12.4% |
| Accessibility | 14 | 1.5% |
| Radio | 11 | 1.2% |
| Emergency | 3 | 0.3% |
Phone complaints
587 complaints were recorded in this category, representing 63.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 356 | 60.6% |
| Billing | 80 | 13.6% |
| Availability (including rural call completion) | 47 | 8.0% |
| Equipment | 36 | 6.1% |
| Number Portability (keeping your number if you change providers) | 24 | 4.1% |
| Junk Faxes | 13 | 2.2% |
| Interference (including signal jammers) | 10 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.5% |
| Privacy | 6 | 1.0% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
| Rural Call Completion | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
194 complaints were recorded in this category, representing 21.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 76 | 39.2% |
| Availability | 63 | 32.5% |
| Privacy | 16 | 8.2% |
| Interference | 14 | 7.2% |
| Speed | 13 | 6.7% |
| Equipment | 12 | 6.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
114 complaints were recorded in this category, representing 12.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 57 | 50.0% |
| Availability | 22 | 19.3% |
| Billing | 22 | 19.3% |
| Loud Commercials | 10 | 8.8% |
| Interference | 2 | 1.8% |
| Equipment | 1 | 0.9% |
The largest share of complaints in this category related to Indecency and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.