FCC Consumer Complaints – 25 February 2023
Introduction
The Federal Communications Commission recorded 570 consumer complaints on 25 February 2023 relating to telecommunications services, complaint volume fell from 923 complaints the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 570
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (167)
- Most reported state/territory
- California (69)
Where the complaints came from
The 570 complaints recorded on 25 February 2023 originated from 434 cities across 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 69 | 12.1% |
| New York | 54 | 9.5% |
| Texas | 42 | 7.4% |
| Florida | 34 | 6.0% |
| Illinois | 26 | 4.6% |
| Pennsylvania | 25 | 4.4% |
| Michigan | 21 | 3.7% |
| North Carolina | 21 | 3.7% |
| Virginia | 19 | 3.3% |
| Georgia | 18 | 3.2% |
| Other states and territories | 241 | 42.3% |
Location highlight
Complaints in California were reported across 46 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 307 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 307 | 53.9% |
| TV | 122 | 21.4% |
| Internet | 120 | 21.1% |
| Radio | 11 | 1.9% |
| Accessibility | 9 | 1.6% |
| Emergency | 1 | 0.2% |
Phone complaints
307 complaints were recorded in this category, representing 53.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 167 | 54.4% |
| Billing | 42 | 13.7% |
| Availability (including rural call completion) | 31 | 10.1% |
| Equipment | 24 | 7.8% |
| Number Portability (keeping your number if you change providers) | 14 | 4.6% |
| Cramming (unauthorized charges on your phone bill) | 12 | 3.9% |
| Privacy | 12 | 3.9% |
| Interference (including signal jammers) | 5 | 1.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
122 complaints were recorded in this category, representing 21.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 78 | 63.9% |
| Availability | 23 | 18.9% |
| Billing | 12 | 9.8% |
| Loud Commercials | 4 | 3.3% |
| Equipment | 2 | 1.6% |
| Interference | 2 | 1.6% |
| Privacy | 1 | 0.8% |
Indecency and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
120 complaints were recorded in this category, representing 21.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 45 | 37.5% |
| Billing | 32 | 26.7% |
| Speed | 14 | 11.7% |
| Interference | 12 | 10.0% |
| Privacy | 10 | 8.3% |
| Equipment | 7 | 5.8% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.